Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351172 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 12)
✓ SLA Met (15d early)
Dispatch 0.0d
Coordinators 0.8d
Billing 7.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Billing
7.3 days
Over SLA
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
0.8 days Total Age
⏱️
6.0d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 6.0 days stuck in "Billing Review"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
10.7d / 1.0d SLA
WO Correction Needed
0.7d
Billing Review
6.0d / 2.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with safety analyzer. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
MICHAEL SWINGLE: PM
📄 Description
Long term hospital bed

Timeline

📋
Work Order Created Feb 11, 2:41 PM
Work Order: WO-01351172
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 11, 2:47 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Feb 11, 7:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 52m
✔️
Status: Completed by MICHAEL SWINGLE Feb 11, 9:24 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 44m, 0m
⚠️ 5.3 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 18, 8:04 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 10h
⏱️
▶
2 Labor Added Feb 18, 1:40 PM
Labor Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 35m
⚠️ 6.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 25, 10:55 AM
From: Closed
To: Billing Review
Duration in Previous: 6d 21h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 4, 3:41 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 4h
📨
▶
2 Status: Invoice Pending Mar 4, 8:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 5, 9:00 AM
Invoice Number: SM-255619

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 11, 2:41 PM
Invoice #
SM-255619

Work Details (1)

Name Type Status Qty Amount Date
WL-03110456 Labor Open 0.25 $0.00 Feb 18, 1:40 PM

Details