Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351174 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 West Tennessee Healthcare — 1804 US-45 BYP, Jackson TN, 38305

Feb 11, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 22, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 1
Feb 12 → Feb 22 Scheduled ▶ Running 5 6
Dispatch 0.0d
Coordinators 6.8d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
6.5 days Total Age
⏱️
5.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 187 days old
🚨
Primary Delay 5.3 days stuck in "Scheduled"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/2026 1424 chg for AL ; 1441 ack msg; LM w/AL; 2/12/26 1108 Valerie cnfm; ack cnfm, LM w/AL; 1439 AL ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 11, 2:43 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 12, 4:29 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
⏳ 1.9 business days
💵
▶
2 9x Expenses Added Feb 16, 11:41 PM
9x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.5
⏳ 4.0 business days
⏱️
▶
2 7x Labor Added Feb 22, 1:00 PM
7x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
✔️
Status: Completed by Ashley Louis Feb 22, 1:13 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 5m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Louis
Scheduled
Feb 17, 9:00 AM
Created
Feb 11, 2:43 PM
Invoice #
SM-254988

Work Details (20)

Name Type Status Qty Amount Date
WL-03108197 Expenses Open 1 $68.00 Feb 16, 11:41 PM
WL-03108198 Expenses Open 1 $68.00 Feb 16, 11:41 PM
WL-03108199 Expenses Open 1 $68.00 Feb 16, 11:41 PM
WL-03108200 Expenses Open 1 $68.00 Feb 16, 11:41 PM
WL-03108201 Expenses Open 1 $166.38 Feb 16, 11:41 PM
WL-03108202 Expenses Open 1 $166.38 Feb 16, 11:41 PM
WL-03108203 Expenses Open 1 $166.38 Feb 16, 11:41 PM
WL-03108204 Travel Open 315 $226.80 Feb 16, 11:41 PM
WL-03108205 Travel Open 315 $226.80 Feb 16, 11:41 PM
WL-03108206 Labor Open 4.5 $180.00 Feb 16, 11:43 PM
WL-03115495 Labor Open 0.5 $20.00 Feb 22, 1:00 PM
WL-03115496 Labor Open 6 $830.00 Feb 22, 1:00 PM
WL-03115497 Labor Open 5 $76.00 Feb 22, 1:00 PM
WL-03115498 Labor Open 0.5 $20.00 Feb 22, 1:00 PM
WL-03115499 Labor Open 0.5 $20.00 Feb 22, 1:01 PM
WL-03115500 Labor Open 9 $830.00 Feb 22, 1:01 PM
WL-03115501 Labor Open 0.5 $20.00 Feb 22, 1:01 PM
WL-03115503 Labor Open 0.5 $20.00 Feb 22, 1:02 PM
WL-03115504 Labor Open 8 $830.00 Feb 22, 1:02 PM
WL-03115505 Labor Open 5 $200.00 Feb 22, 1:02 PM

Details