Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351183 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 11, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✓ SLA Met (12 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 16 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 11, 2026 Due: Mar 4, 2026 Completed: Feb 16, 2026 (16 days early)
📅
2.5 days Total Age
⏱️
2.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.5 days stuck in "Assigned"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Feb 11, 3:12 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
✔️
Status: Completed by Tami Dawe Feb 16, 11:39 AM
From: Assigned
To: Completed
Duration in Previous: 4d 20h
🏁
Status: Closed by Tami Dawe Feb 16, 11:47 AM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Kim Pearson Feb 17, 8:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 14m
📨
▶
2 Status: Invoice Pending Feb 17, 9:22 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254233

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 11, 3:12 PM
Invoice #
SM-254233

Work Details (1)

Name Type Status Qty Amount Date
WL-03101398 Parts Open 1 $489.00 Feb 11, 3:12 PM

Details