Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351186 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 11, 2026 → Feb 12, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 18, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 13, 2026 (5 days early)
📅
1.8 days Total Age
⏱️
9.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Feb 12, 2026

AI Analysis

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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 9.4 days stuck in "Closed"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
9.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
troubleshot bed - performed electrical safety test w/ sat readings 0.06 ohms and 92-176uA - took CPU cover off and looked for any damaged cords or possible shorts - inspected power supply, power cable, and plug - ran full operational test of bed w/ no issues noted - returned to service
🔍 Technician Findings
found unit w/ note stating won't stay on
⚠️ Problem Description
repair request note on bed states "loud noise when plugged in, won't stay powered on" Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 3:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 17m
⏱️
Labor Added Feb 11, 6:23 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.7 business days
⏱️
4x Labor Added Feb 12, 9:52 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 1, 27
✔️
▶
2 Status: Completed Feb 12, 10:00 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 9.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 10:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 0h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254919

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 11, 3:20 PM
Invoice #
SM-254919

Work Details (5)

Name Type Status Qty Amount Date
WL-03101808 Labor Open 0.5 $0.00 Feb 11, 6:23 PM
WL-03104132 Labor Open 0.75 $0.00 Feb 12, 9:52 PM
WL-03104133 Labor Open 0.75 $0.00 Feb 12, 9:52 PM
WL-03104134 Expenses Open 1 $0.00 Feb 12, 9:52 PM
WL-03104135 Travel Open 27 $0.00 Feb 12, 9:52 PM

Details