Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351193 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 11, 2026 → Mar 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Feb 12 → Mar 28, 2026
30 business days (counted)
Running total: 31 of ? biz days used
Created: Feb 11, 2026 Completed: Mar 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 1
Feb 12 → Mar 28 Assigned ▶ Running 30 31
Dispatch 0.0d
Coordinators 32.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.0 days
Over SLA
Billing
0.1 days
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Mar 28, 2026 (28 days late)
📅
31.4 days Total Age
⏱️
31.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 31.0 days stuck in "Assigned"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
31.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
PM Coston, Xiraiyah
📄 Description
Long term hospital bed

Timeline

📋
▶
2 Work Order Created Feb 11, 3:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 11:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 38m
🚨 31.1 business days
⏱️
▶
2 Labor Added Mar 28, 10:27 AM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 44d 10h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 31, 11:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Mar 31, 12:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 44m, 0m
🧾
Invoice Created Apr 1, 9:00 AM
Invoice Number: SM-257903

Bottlenecks

Assigned
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 11, 3:27 PM
Invoice #
SM-257903

Work Details (1)

Name Type Status Qty Amount Date
WL-03164030 Labor Open 1 $0.00 Mar 28, 10:27 AM

Details