Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351213 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 11, 2026 → Feb 11, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 18, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.0 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 11, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
5.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 5.1 days stuck in "Closed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
5.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced roll pin in foot pedal - cycle tested unit - returned to service
🔍 Technician Findings
found unit with head end foot pedal inop
⚠️ Problem Description
repair request head-end foot pedal inop Sebzda, Matthew
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 4:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
⏱️
▶
2 2x Labor Added Feb 11, 6:28 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 50m
⚠️ 5.7 business days
📄
▶
2 Status: Ready to Bill Feb 18, 10:25 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw Feb 18, 10:32 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Feb 19, 8:00 AM
Invoice Number: SM-254262

Bottlenecks

Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 11, 4:03 PM
Invoice #
SM-254262

Work Details (2)

Name Type Status Qty Amount Date
WL-03101817 Labor Open 1 $0.00 Feb 11, 6:28 PM
WL-03101818 Parts Open 1 $0.00 Feb 11, 6:28 PM

Details