Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351222 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Feb 11, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
Created: Feb 11, 2026 Completed: Feb 20, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 1 / 5
Feb 12 → Feb 20 Assigned ▶ Running 5 6 / 5
Dispatch 0.0d
Coordinators 7.3d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Billing
0.2 days
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 20, 2026 (1 days late)
📅
6.3 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech reset and unlocked the bed functions. Checked all functions, and everything is working properly.
🔍 Technician Findings
Tech found the unit in lock mode
⚠️ Problem Description
bed is stuck in down position
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Feb 11, 4:28 PM
Work Order Created → Status: Ready for Scheduling → Labor Added
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 12, 8:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 35m
⚠️ 6.0 business days
✔️
Status: Completed by Pete Ramos Feb 20, 9:55 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 1h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 23h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 11, 4:28 PM
Invoice #
SM-255327

Work Details (1)

Name Type Status Qty Amount Date
WL-03101608 Labor Open 1 $0.00 Feb 11, 4:31 PM

Details