4 business days from creation · Target: Feb 18, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 12, 2026
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 5 of 4 biz days used
Created: Feb 11, 2026Completed: Feb 20, 2026
Business Days Used5 / 4
04d budget+1d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0 / 4
Feb 11 → Feb 11
L2 Screening
▶ Running
0
0 / 4
Feb 11 → Feb 12
Awaiting Parts
⏸ Paused
1
—
Feb 12 → Feb 13
Ready for Scheduling
▶ Running
1
1 / 4
Feb 13 → Feb 13
Assigned
▶ Running
0
1 / 4
Feb 13 → Feb 17
Scheduled
▶ Running
1
2 / 4
Feb 17 → Feb 17
Reschedule
▶ Running
0
2 / 4
Feb 17 → Feb 20
Scheduled
▶ Running
3
5 / 4
Dispatch0.2d
Material Management1.1d
Coordinators8.4d
Billing0.2d
✗ SLA Missed
Dispatch
0.2 days
Material Management
1.1 days
Coordinators
8.4 days
Over SLA
Billing
0.2 days
Created: Feb 11, 2026
Due: Feb 17, 2026
Completed: Feb 20, 2026 (2 days late)
📅
6.3 daysTotal Age
⏱️
6.1d in ClosedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
8.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay6.1 days stuck in "Closed"
⏱️
Total Delay8.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
1.1d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
5.4d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/16 SRogers: Updating to reschedule - parts arrived late.
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Removed and replaced tower side LED
Removed and replaced seat LED
Functional tests were performed, both LED lights are now lit and working correctly.
Performed monitor calibration, weight and BP test, Kiosk functioning the way it should
The unit is functional and online.
Key was left with one of the store manager
🔍Technician Findings
Tower side LED and seat LED not working
⚠️Problem Description
"Parts will ship next day air to techs home address.
Tech will be shipped tower and seat LEDs to replace on kiosk.
Tech will be sent Key to Kiosk
Follow-Up Notes
Parts required
1 Tower Side LED
1 Seat LED
Use this password to access the kiosk: Q67G63W6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📞
Call
Completed Feb 20, 2026
Tech called and informed he is having difficulty replacing seat LED lights due to foot bar not able to come off. Tech will provide pictures in WO