Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 18, 2026
2 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 11, 2026
Completed: Feb 20, 2026
Business Days Used
4 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 11 → Feb 11 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 11 → Feb 12 |
Ready for Scheduling |
▶ Running
|
1 |
1 / 5 |
| Feb 12 → Feb 13 |
Assigned |
▶ Running
|
1 |
2 / 5 |
| Feb 13 → Feb 18 |
Awaiting Parts |
⏸ Paused
|
2 |
—
|
| Feb 18 → Feb 20 |
Reschedule |
▶ Running
|
2 |
4 / 5 |
Material Management
2.5 days
Coordinators
6.2 days
Over SLA
Created: Feb 11, 2026
Due: Feb 18, 2026
Completed: Feb 20, 2026 (1 days late)
⏱️
8.0d in Closed
Longest Stage
🔄
7 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 11, 2026
Visit 2
Feb 18, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
8.0 days stuck in "Closed"
⏱️
Total Delay
9.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.2d
/ 1.0d SLA
Awaiting Parts
2.5d
/ 3.0d SLA
Reschedule
3.0d
/ 2.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech installed the side rail control from the side rail. checked all functions and it working properly.
🔍
Technician Findings
Tech found the side rail control not working
⚠️
Problem Description
left side rail control not working
Ramos, Pete
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
15h 2m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 6h
⏱️
Type:
Labor
Status:
Open
Qty:
1
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
4d 18h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
2d 1h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
10d 22h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
2h 12m, 0m
🧾
Invoice Number:
SM-255437
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
🔗 Related Artifacts
📦
Parts Order 00090380
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03105358 |
Labor |
Open |
1 |
$0.00 |
Feb 13, 3:06 PM |
| WL-03109974 |
Parts |
Open |
1 |
$0.00 |
Feb 18, 9:25 AM |
| WL-03109975 |
Expenses |
Open |
1 |
$0.00 |
Feb 18, 9:25 AM |
| WL-03113624 |
Labor |
Open |
1 |
$0.00 |
Feb 20, 10:31 AM |