Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 17, 2026
1 business day (not counted)
3d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 5 of 5 biz days used
Created: Feb 11, 2026
Completed: Feb 20, 2026
Business Days Used
5 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 11 → Feb 11 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 11 → Feb 12 |
Ready for Scheduling |
▶ Running
|
1 |
1 / 5 |
| Feb 12 → Feb 13 |
Assigned |
▶ Running
|
1 |
2 / 5 |
| Feb 13 → Feb 17 |
Awaiting Parts |
⏸ Paused
|
1 |
—
|
| Feb 17 → Feb 20 |
Reschedule |
▶ Running
|
3 |
5 / 5 |
Material Management
1.5 days
Coordinators
7.2 days
Over SLA
Created: Feb 11, 2026
Due: Feb 18, 2026
Completed: Feb 20, 2026 (1 days late)
⏱️
8.0d in Closed
Longest Stage
🔄
7 transitions
Status Changes
⚠️
10.7d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 11, 2026
Visit 2
Feb 18, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
8.0 days stuck in "Closed"
⏱️
Total Delay
10.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.2d
/ 1.0d SLA
Awaiting Parts
1.5d
/ 3.0d SLA
Reschedule
4.0d
/ 2.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech installed the missing bolts and holder on the side rail. checked all functions and it working
🔍
Technician Findings
Tech found the missing bolts from the side rail.
⚠️
Problem Description
missing bolts and cylinder holder
Ramos, Pete
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
⏱️
📦
Order:
00090381
Status:
Closed
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 7h
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
3d 16h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
3d 2h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
10d 22h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
2h 14m, 0m
🧾
Invoice Number:
SM-255437
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
🔗 Related Artifacts
📦
Parts Order 00090381
Closed
Work Details (7)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03105367 |
Labor |
Open |
1 |
$0.00 |
Feb 13, 3:09 PM |
| WL-03105368 |
Labor |
Open |
1.5 |
$0.00 |
Feb 13, 3:09 PM |
| WL-03105369 |
Travel |
Open |
63 |
$0.00 |
Feb 13, 3:09 PM |
| WL-03108270 |
Parts |
Open |
3 |
$0.00 |
Feb 17, 8:07 AM |
| WL-03108271 |
Parts |
Open |
2 |
$0.00 |
Feb 17, 8:07 AM |
| WL-03108272 |
Expenses |
Open |
1 |
$0.00 |
Feb 17, 8:07 AM |
| WL-03113614 |
Labor |
Open |
1 |
$0.00 |
Feb 20, 10:27 AM |