Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351255 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Feb 12, 2026 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (154 biz days early)
Active: 66 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Feb 12 → May 18, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 12, 2026 Completed: May 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Assigned ▶ Running 0 0
Feb 12 → May 18 Scheduled ▶ Running 66 66
Dispatch 0.0d
Coordinators 67.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
67.0 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: May 18, 2026 (227 days early)
📅
67.0 days Total Age
⏱️
67.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
65.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 67.0 days stuck in "Scheduled"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
67.0d / 2.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
3.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026: ARoosa - Fady is working w/ POC, failed device that Fady needed to close out or make a incident


03/30/2026 Mhamersley - sent msg to planner requesting update on this wo. (received reply that Fady is working w/ POC, failed device that Fady needed to close out or make a incident)

🔧 Work Performed
no work completed. needed WO to generate the expired quotes for the down devices.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery Next Action Due Date WO
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Feb 12, 6:43 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-12T13:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Fady Messak Feb 18, 7:12 AM
Scheduled For: 2026-02-18T12:12:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 22, 9:23 AM
Scheduled For: 2026-03-27T11:12:00.000+0000
🚨 36.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:27 AM
Scheduled For: 2026-04-13T11:12:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:48 PM
Scheduled For: 2026-04-21T20:48:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Fady Messak May 11, 1:51 PM
Scheduled For: 2026-05-11T17:51:00.000+0000
⚠️ 5.9 business days
📅
▶
3 Dispatch Scheduled May 18, 6:56 AM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 94d 23h, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey May 18, 2:10 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 10m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 3:41 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 1h, 0m
⏳ 3.0 business days
🧾
Invoice Created May 26, 7:44 AM
Invoice Number: SM-262582

Bottlenecks

Scheduled
Duration: 67.0 business days (threshold: 2.0 business days)
Exceeded by 65.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 18, 6:55 AM
Created
Feb 12, 6:43 AM
Invoice #
SM-262582

Work Details (1)

Name Type Status Qty Amount Date
WL-03229748 Labor Open 0.25 $0.00 May 18, 6:59 AM

Details