Created: Feb 12, 2026
Due: Feb 19, 2026
Completed: Feb 19, 2026 (on time)
📅
6.0 daysTotal Age
⏱️
7.5d in ClosedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
9.0d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Feb 11, 2026
Visit 2Feb 12, 2026
Visit 3Feb 19, 2026
AI Analysis
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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay7.5 days stuck in "Closed"
⏱️
Total Delay9.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Awaiting Parts
5.4d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/11: troubleshot to load cell or load cell bracket - will need to assess further
2/12: determined load cell bracket to be in good condition - ordered load cell replacement 3002307057
🔧Work Performed
Replaced Loadcell, tested and observed proper operation.
🔍Technician Findings
2/11: found drive in fwd direction works but not reverse
⚠️Problem Description
Matthew Sebzda: repair request
drive function inop
📄Description
Zoom Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Feb 12, 8:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏱️
Labor Added Feb 12, 9:13 AM
Type:Labor
Status:Open
Qty:0.5
👷
▶
2
Status: Assigned Feb 12, 10:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician:Christopher Carroll
👷
Technician Assigned by Brandi AlvarezFeb 12, 11:56 AM
Technician:Matthew Sebzda
📦
▶
2
Parts Requested Feb 12, 3:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:4h 48m
⏱️
Labor Added Feb 12, 9:40 PM
Type:Labor
Status:Open
Qty:0.5
⚠️5.3 business days
🔩
▶
2
2x Parts Added Feb 19, 2:25 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Joe Evans
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 22h
⏱️
▶
2
Labor Added Feb 19, 2:32 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From:Reschedule
To:Tech On Site
Duration in Previous:9m
✔️
Status: Completed by Joe EvansFeb 19, 2:59 PM
From:Tech On Site
To:Completed
Duration in Previous:25m
🏁
Status: Closed by Joe EvansFeb 19, 3:09 PM
From:Completed
To:Closed
Duration in Previous:9m
⚠️8.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 2, 9:01 AM
From:Closed
To:Ready to Bill
Duration in Previous:10d 17h
📨
▶
2
Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number:SM-255327
Bottlenecks
Assigned
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Awaiting Parts
Duration: 5.4 business days (threshold: 3.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 7.5 business days (threshold: 1.0 business days)