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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351272 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 12, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
Paused: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 19, 2026
4 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 12, 2026 Completed: Feb 19, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 5
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 0 / 5
Feb 12 → Feb 19 Awaiting Parts ⏸ Paused 4 —
Feb 19 → Feb 19 Reschedule ▶ Running 0 0 / 5
Feb 19 → Feb 19 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 4.4d
Coordinators 0.9d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.4 days
Over SLA
Coordinators
0.9 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
5.0 days Total Age
⏱️
7.5d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
8.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 11, 2026
Visit 2 Feb 12, 2026
Visit 3 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 7.5 days stuck in "Closed"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Awaiting Parts
4.4d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11: troubleshot to load cell or load cell bracket - will need to assess further 2/12: determined load cell bracket to be in good condition - ordered load cell replacement 3002307057
🔧 Work Performed
Replaced Loadcell, tested and observed proper operation.
🔍 Technician Findings
2/11: found drive in fwd direction works but not reverse
⚠️ Problem Description
Matthew Sebzda: repair request drive function inop
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 12, 8:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 12, 9:13 AM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Status: Assigned Feb 12, 10:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Christopher Carroll
👷
Technician Assigned by Brandi Alvarez Feb 12, 11:56 AM
Technician: Matthew Sebzda
📦
▶
2 Parts Requested Feb 12, 3:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 4h 48m
⏱️
Labor Added Feb 12, 9:40 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.3 business days
🔩
▶
2 2x Parts Added Feb 19, 2:25 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Joe Evans
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 22h
⏱️
▶
2 Labor Added Feb 19, 2:32 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Reschedule
To: Tech On Site
Duration in Previous: 9m
✔️
Status: Completed by Joe Evans Feb 19, 2:59 PM
From: Tech On Site
To: Completed
Duration in Previous: 25m
🏁
Status: Closed by Joe Evans Feb 19, 3:09 PM
From: Completed
To: Closed
Duration in Previous: 9m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 17h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Assigned
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Awaiting Parts
Duration: 4.4 business days (threshold: 3.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

📦
Parts Order 00090288
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 12, 8:48 AM
Invoice #
SM-255327

Work Details (5)

Name Type Status Qty Amount Date
WL-03102599 Labor Open 0.5 $0.00 Feb 12, 9:13 AM
WL-03104108 Labor Open 0.5 $0.00 Feb 12, 9:40 PM
WL-03112164 Parts Open 1 $0.00 Feb 19, 2:25 PM
WL-03112165 Expenses Open 1 $0.00 Feb 19, 2:25 PM
WL-03112186 Labor Open 1.4833333333333 $0.00 Feb 19, 2:32 PM

Details