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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351282 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cooper Hospital — 1 Cooper Plz, Camden NJ, 08103

Feb 12, 2026 → Mar 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (194 biz days early)
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Mar 16, 2026
20 business days (counted)
Running total: 21 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 23, 2026
5 business days (counted)
Running total: 26 of ? biz days used
Created: Feb 12, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 13 Created ▶ Running 1 1
Feb 13 → Mar 16 Ready for Scheduling ▶ Running 20 21
Mar 16 → Mar 23 Scheduled ▶ Running 5 26
Dispatch 2.0d
Coordinators 25.8d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
25.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Mar 23, 2026 (283 days early)
📅
26.4 days Total Age
⏱️
21.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
27.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 19, 2026
Visit 2 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 27.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 SRobinson- Created follow up WO as requested. (WO-01362874)

03/04/2026 RArnold -Fady k working with customer on POs needed for downed devices at site before this can be scheduled.


02/13/2026 RArnold - Follow up for remaining devices on this case. Some need repair. Will dispatch once FSE requests WO

02/12/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01327964) -Follow up notes - Need EWO for WO-14442768


-Previous Notes -

01/22/2026 Cever Fady K and Fady M are working with Mike for available devices and completing FCO/Repairs as device Fail during FCO.

01/20/2026 RFosbury called Mike Youch at 856-693-0740 LVM

12/30/2025 Cever will dispatch on demand

12/23/2025 Robinson- Created follow up WO for the remaining. (Old WO-01316824) -Follow up notes - Need EWO for WO-14159497

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 12, 9:16 AM
Work Order: WO-01351282
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 13, 9:33 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
🚨 21.0 business days
👷
▶
3 Technician Assigned Mar 16, 4:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-19T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 31d 5h
⏳ 4.9 business days
⏱️
▶
3 6x Labor Added Mar 22, 10:55 PM
6x Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 2
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 6h, 0m
⏳ 4.0 business days
⏱️
Labor Added Mar 26, 11:36 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 12:00 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 12h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 42m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Mar 19, 8:00 AM
Created
Feb 12, 9:16 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03154788 Labor Open 4 $475.00 Mar 22, 10:55 PM
WL-03154789 Labor Open 2 $310.00 Mar 22, 10:55 PM
WL-03154790 Expenses Open 1 $0.00 Mar 22, 10:55 PM
WL-03154791 Travel Open 100 $0.00 Mar 22, 10:55 PM
WL-03154792 Expenses Open 1 $0.00 Mar 22, 10:56 PM
WL-03154793 Travel Open 100 $0.00 Mar 22, 10:56 PM
WL-03154794 Labor Open 4 $475.00 Mar 22, 10:58 PM
WL-03154795 Labor Open 2 $310.00 Mar 22, 10:58 PM
WL-03160596 Labor Open 0.016666666666667 $152.00 Mar 26, 11:36 AM

Details