Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351295 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JEFFERSON METHODIST HOSPITAL — 2301 S BROAD ST, PHILADELPHIA PA, 19148

Feb 12, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
3d
▶ Clock Running
Status: Created
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: On Hold
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 18 Created ▶ Running 3 3
Feb 18 → Feb 19 On Hold ▶ Running 1 4
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 4
Feb 19 → Feb 20 Scheduled ▶ Running 1 5
Dispatch 4.0d
Holding 1.2d (excluded)
Coordinators 1.2d
Billing 10.2d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding (excluded from total)
1.2 days
Coordinators
1.2 days
Billing
10.2 days
Over SLA
Created: Feb 12, 2026 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
6.0 days Total Age
⏱️
4.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 4.0 days stuck in "Entered"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
On Hold
1.2d
Scheduled
1.2d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 RFosbury Mike S will stop out on Feb 20th to change the batteries.

02/12/2026 SRobinson- Created follow up WO as requested. (Old WO-01281279) -Follow up note - 2/9/26 Michael Steencken Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available”


-Previous notes -

01/19/2026 RFosbury Dr Steinberg called back. Ok to have Mike stop out tomorrow, send FU email to Dean.Steinberg@jefferson.edu.

01/19/2026 RFosbury called and LVM for Jim Bowen 215-200-2854

01/16/2026 RFosbury - call and LVM for Kevin Schreier (past POC) at (717) 926-5614 and send FU email to Kevin.Schreier@gehealthcare.com

01/13/2026 RFosbury called Reay at 267.438.9007, sent FU email 

01/09/2026 RFosbury called Reay at 267.438.9007. Confirmed email is actually Alfred.Reay@gehealthcare.com - sent FU to confirm fse onsite next week.


01/16/2026 RFosbury - called LVM for Michael Westerlund 6099225819

01/06/2026 RFosbury called Reay at 267.438.9007. Said to call back tommorow and sent him the serial numbers to Reay@gehealthcare.com

12/30/2025 RFosbury sent email to vmtmetrics@gehealthcare.com (alt email listed for Kevin in PSMX)

12/30/2025 RFosbury kevin.schrier@gehealthcare.com and kevin.schreier@med.ge.com bounced

12/29/2025 RFosbury sent FU to Kevin Schreier @kevin.schrier@gehealthcare.com

11/04/2025 RFosbury - Spoke with Al Reay 267.438.9007 and he said to contact Kevin Schrier @ kevin.schrier@gehealthcare.com for ULS. Senting FU email to kevin.schrier@gehealthcare.com

07/22/2025 Rbailey - Rcvd call from 215.520.7874 Juwon Park in the BioMed. He said that they do not handle ULS and that there are traveling imaging engineers that he believes handle these and that We could reach out to his Boss to see if we could get contact information for them. His boss is Al Reay (Ray) he can be reached at 267.438.9007


07/22/2025 Rbailey - Called 215.952.9000 Asked for BioMed. Xfer'd to BioMed. NA Left VM for FU

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 12, 9:55 AM
Work Order: WO-01351295
Type: FCO
Priority: PC
⏳ 4.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 6d 7h
📅
▶
3 Status: Ready for Scheduling Feb 19, 5:22 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T05:00:00.000+0000, 2026-02-20T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 20, 12:07 PM
Scheduled For: 2026-02-21T01:00:00.000+0000
⏱️
▶
2 6x Labor Added Feb 20, 2:11 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20h 49m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 24, 9:42 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 26, 8:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 2, 4:40 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 7h
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 4:55 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 14m
💵
Status: Billing Review by Timothy Amburgey Mar 3, 1:16 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 21m, 0m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 20h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Feb 20, 8:00 PM
Created
Feb 12, 9:55 AM
Invoice #
SM-255641

Work Details (7)

Name Type Status Qty Amount Date
WL-03114070 Labor Open 2 $250.00 Feb 20, 2:11 PM
WL-03114071 Labor Open 0.5 $100.00 Feb 20, 2:11 PM
WL-03114072 Labor Open 2 $250.00 Feb 20, 2:11 PM
WL-03114073 Expenses Open 1 $0.00 Feb 20, 2:11 PM
WL-03114074 Travel Open 91.7 $0.00 Feb 20, 2:11 PM
WL-03114075 Travel Open 91.7 $0.00 Feb 20, 2:11 PM
WL-03117334 Labor Open 0.016666666666667 $38.00 Feb 24, 9:42 AM

Details