Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351299 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EINSTEIN MEDICAL CENTER MONTGOMERY — 559 W GERMANTOWN PIKE, EAST NORRITON PA, 19403

Feb 12, 2026 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (86 biz days late)
Active: 96 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 3 of ? biz days used
93d
▶ Clock Running
Status: On Hold
Feb 18 → Jul 1, 2026
93 business days (counted)
Running total: 96 of ? biz days used
Created: Feb 12, 2026 Canceled: Jul 1, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 18 Created ▶ Running 3 3
Feb 18 → Jul 1 On Hold ▶ Running 93 96
Dispatch 4.0d
Holding 93.2d (excluded)
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Holding (excluded from total)
93.2 days
Created: Feb 12, 2026 Due: Feb 28, 2026 Completed: Jul 1, 2026 (122 days late)
📅
97.0 days Total Age
⏱️
93.2d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 183 days old
🚨
Primary Delay 93.2 days stuck in "On Hold"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
On Hold
93.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 SRobinson - Created follow up WO as requested. (Old WO-01281723) -Follow up notes - 2/9/26 Michael Steencken Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available”


-Previous notes -

01/30/2026 RFosbury rec'd email from Stefan saying we come next week. Dispatching to Mike for Feb 4th

01/29/2026 RFosbury called 17177218295 (Stefan Hill) and confirmed device at location. Told yo email his manager, Bart Gilbert at Bart.gilbert@trimedx.com to schedule. Sent email with date.

01/16/2026 RFosbury Ceryl Moyer called back and said she is not affiliated with anything to do with this FMI (works in finance) (484) 685-2508

01/16/2026 RFosbury sending email to Leroy Stanford at leroy.stanford@trimedx.com in effort to schedule. The number listed for Leroy ((484) 685-2508) says Ceryl Moyer, LVM


01/15/2026 RFosbury Called Gabriel Pratt at 12675120712, he is not affiliated with Montgomery location and didn't know POC. 

01/15/2026 RFosbury called (484) 685-2508, VM said Cheryl Moyer, LVM 

01/13/2026 Rfosbury called (484) 685-2508, LVM. Emailed gabriel.pratt@sodexo.com to see if he as anything do with the Montgomery location 

09/23/2025 mklose called (484) 685-2508, VM said Cheryl Moyer, LVM 

⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 12, 10:17 AM
Work Order: WO-01351299
Type: FCO
Priority: PC
⏳ 4.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 6d 7h
🚨 93.7 business days
🚫
Status: Canceled by Mandy Newman Jul 1, 8:25 AM
From: On Hold
To: Canceled
Duration in Previous: 132d 13h

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 12, 10:17 AM
Invoice #
N/A

Details