Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351300 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 17)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Billing
0.0 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 17, 2026 (2 days early)
📅
4.0 days Total Age
⏱️
8.9d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 8.9 days stuck in "Closed"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Closed
8.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO# 4010589089HTM

waiting on biomed to send hardcopy back send PO request on 2/12/2026

🔧 Work Performed
replaced zoom and main batteries on bed/ disposed old batteries and tested bed functions and wiped down bed/ returned to service
🔍 Technician Findings
bed was not functioning on battery power and needs batteries replaced out of scope repair
⚠️ Problem Description
Kenneth Lancara: repair request batteries need to be replaced out of scope repair
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 12, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
👷
Technician Assigned by Rhea Berry Feb 12, 12:09 PM
Technician: Kenneth Lancara
⏱️
Labor Added Feb 12, 10:31 PM
Type: Labor
Status: Open
Qty: 2
⏳ 3.2 business days
🔩
2x Parts Added Feb 17, 9:38 AM
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Kenneth Lancara Feb 17, 9:44 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 22h, 0m
⚠️ 8.3 business days
📄
▶
2 Status: Ready to Bill Feb 27, 2:17 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Mar 3, 12:23 PM
Invoice Number: SM-255038

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 12, 10:18 AM
Invoice #
SM-255038

Work Details (3)

Name Type Status Qty Amount Date
WL-03104202 Labor Open 2 $190.00 Feb 12, 10:31 PM
WL-03108381 Parts Open 2 $678.04 Feb 17, 9:38 AM
WL-03108382 Parts Open 2 $41.68 Feb 17, 9:38 AM

Details