Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351301 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 12, 2026 → Feb 13, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 2.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Billing
0.0 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 13, 2026 (6 days early)
📅
2.0 days Total Age
⏱️
9.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 9.5 days stuck in "Closed"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
9.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 BA - PO # 4010589055HTM

🔧 Work Performed
found bed with mattress not detecting, found cable bed cable was not attached to the mother board and had to pull the mattress cover and found where Hercules was installed cable was left loose and fell out reattached and preformed check on bed to ensure bed is ready for use
🔍 Technician Findings
found bed matress inop
⚠️ Problem Description
Carlos Robles: matress not detected
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 12, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
⏱️
▶
2 Labor Added Feb 12, 11:38 AM
Labor Added → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0hVU000006PqSzYAK, Carlos Robles
✔️
Status: Completed by Carlos Robles Feb 13, 8:39 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21h 48m, 0m
⚠️ 9.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 10:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254915

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 12, 10:18 AM
Invoice #
SM-254915

Work Details (1)

Name Type Status Qty Amount Date
WL-03102871 Labor Open 2 $190.00 Feb 12, 11:38 AM

Details