Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351302 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Apr 30, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✗ SLA Missed (43 biz days late)

Active: 54 biz days

🕐 Clock stopped: Completed (Apr 30, 2026)

▶ Clock Running

Status: Created

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of ? biz days used

54d

▶ Clock Running

Status: Assigned

Feb 12 → Apr 30, 2026

54 business days (counted)

Running total: 54 of ? biz days used

Created: Feb 12, 2026 Completed: Apr 30, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 12 → Feb 12	Created	▶ Running	0	0
Feb 12 → Feb 12	Ready for Scheduling	▶ Running	0	0
Feb 12 → Apr 30	Assigned	▶ Running	54	54

Dispatch 0.0d

Coordinators 55.1d

Billing 0.1d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
55.1 days
Over SLA

Billing
0.1 days

Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Apr 30, 2026 (61 days late)

📅

55.0 days Total Age

⏱️

55.0d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

55.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Feb 17, 2026

Visit 2 Apr 30, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 183 days old

🚨

Primary Delay 55.0 days stuck in "Assigned"

⏱️

Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

55.0d / 0.5d SLA

Closed

2.1d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

bed has whole missing matress and is waiting on a new one from ge 

🔧 Work Performed

                        CNL on 2/17/2026
4/30/26 PM completed
0.09ohms
77-119mA                    

🔍 Technician Findings

                        CNL on 2/17/2026
0.09ohms
77-119mA                    

⚠️ Problem Description

                        Fernando Lemos: PM Request                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 12, 10:18 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 12, 10:50 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 31m

👷

Technician Assigned by Rhea Berry Feb 12, 12:09 PM

Technician: a0h8Y00000JjGEaQAN, Fernando Lemos

⏳ 3.0 business days

⏱️

Labor Added Feb 17, 7:18 PM

Type: Labor

Status: Open

Qty: 0.5

🚨 19.6 business days

👷

Technician Assigned by Melissa Owens Mar 16, 12:28 PM

Technician: Carlos Robles

🚨 34.0 business days

👷

Technician Assigned by Rhea Berry Apr 30, 2:49 PM

Technician: a0hVU000007MSMbYAO, Dylan Loth

⏱️

▶

2 Labor Added Apr 30, 7:23 PM

Labor Added → Status: Completed

✔️

Status: Completed by Dylan Loth

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 77d 7h, 0m

⏳ 2.6 business days

📄

Status: Ready to Bill by Hannah Shaw May 4, 5:31 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 22h

📨

Status: Invoice Pending by Hannah Shaw May 4, 6:09 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 38m, 0m

🧾

Invoice Created May 5, 9:00 AM

Invoice Number: SM-260964

Bottlenecks

Assigned

Duration: 55.0 business days (threshold: 4.0 business hours)

Exceeded by 54.5 business days

Closed

Duration: 2.1 business days (threshold: 1.0 business days)

Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Dylan Loth

Scheduled

N/A

Created

Feb 12, 10:18 AM

Invoice #

SM-260964

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03109354	Labor	Open	0.5	$0.00	Feb 17, 7:18 PM
WL-03209875	Labor	Open	1.5	$0.00	Apr 30, 7:23 PM