Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351310 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (44 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Feb 12 → May 1, 2026
55 business days (counted)
Running total: 55 of ? biz days used
Created: Feb 12, 2026 Completed: May 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0
Feb 12 → May 1 Assigned ▶ Running 55 55
Dispatch 0.0d
Coordinators 55.2d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.2 days
Over SLA
Billing
1.6 days
Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: May 1, 2026 (62 days late)
📅
55.2 days Total Age
⏱️
55.2d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Apr 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 55.2 days stuck in "Assigned"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
55.2d / 0.5d SLA
Closed
3.9d / 1.0d SLA
WO Correction Needed
1.3d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5.4.26 hshaw - missing PM checklist

bed is waiting on parts

🔧 Work Performed
CNL on 2/17/2026 PM complete, returned to service.
🔍 Technician Findings
CNL on 2/17/2026 PM complete, returned to service.
⚠️ Problem Description
Fernando Lemos: PM Request
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
▶
2 Work Order Created Feb 12, 10:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
👷
Technician Assigned by Rhea Berry Feb 12, 12:08 PM
Technician: Fernando Lemos
⏳ 3.0 business days
⏱️
Labor Added Feb 17, 7:30 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 19.6 business days
👷
Technician Assigned by Melissa Owens Mar 16, 12:28 PM
Technician: Carlos Robles
🚨 34.0 business days
👷
Technician Assigned by Rhea Berry Apr 30, 2:49 PM
Technician: Dylan Loth
⏱️
▶
2 Labor Added Apr 30, 9:21 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Dylan Loth Apr 30, 9:26 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 77d 9h, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Hannah Shaw May 4, 5:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
🏁
Status: Closed by Dylan Loth May 5, 12:38 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 19h 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 6, 3:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
▶
2 Status: Invoice Pending May 6, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created May 7, 9:00 AM
Invoice Number: SM-261191

Bottlenecks

Assigned
Duration: 55.2 business days (threshold: 4.0 business hours)
Exceeded by 54.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dylan Loth
Scheduled
N/A
Created
Feb 12, 10:38 AM
Invoice #
SM-261191

Work Details (3)

Name Type Status Qty Amount Date
WL-03109388 Labor Open 0.5 $0.00 Feb 17, 7:30 PM
WL-03210098 Labor Open 1.5 $0.00 Apr 30, 9:21 PM
WL-03210110 Labor Open 0.75 $0.00 Apr 30, 9:24 PM

Details