Created: Feb 12, 2026
Due: Feb 28, 2026
Completed: Feb 13, 2026 (15 days early)
📅
2.0 daysTotal Age
⏱️
4.0d in Ready to BillLongest Stage
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14 transitionsStatus Changes
⚠️
12.3d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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5 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay4.0 days stuck in "Ready to Bill"
⏱️
Total Delay12.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 RFosbury Dispatch to Paul M for today.
02/12/2026 SRobinson- Created follow up WO as requested. (Old WO-01282520) -Follow up notes - Software upgrade was complete. Need to return to replace the batteries as they are 3 years old (send batteries to the attention of Mark Glaser/biomed)
-Previous notes -
02/06/2026 DMalloy - Call received from the customer confirming the devices and agreeing to have FSE Paul on site on next week Monday 2/9/2026. Emailed a confirmation. mark.glaser@gehealthcare.com
02/06/2026; ARoosa - Called; 440-960-4000,xfer to Biomed; VM/LM
10/31/2025 MKlose called (440) 960-3017; CE department. LVM.
10/30/2025 Mklose emailed Bryan Lang, asking for POC information...10/01/2025 Mklose called 513) 215-0385; left VM for Bryan. will send email; Bryan.Lang@gehealthcare.com. emailed Bryan regarding all Mercy network.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
nr
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01351312 - FCO - Venue Go Ultrasound - LORAIN - MERCY HEALTH LORAIN HOSPITAL
Feb 12, 2026 7:00pm – 7:00pm
Work Order: WO-01351312
Account: GE Healthcare FMI
Customer Case Number: 1-554880150659, 1-554908005400
Location: MERCY HEALTH LORAIN HOSPITAL
Address: 3700 KOLBE RD, LORAIN, OH 44053
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000833
Contact Name: Mark Glaser
Contact Phone