Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351315 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PENNSYLVANIA HOSPITAL — 800 SPRUCE ST, PHILADELPHIA PA, 19107

Feb 12, 2026 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 28, 2026
✗ SLA Missed (66 biz days late)
Active: 96 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
17d
▶ Clock Running
Status: Created
Feb 12 → Mar 10, 2026
17 business days (counted)
Running total: 17 of ? biz days used
79d
▶ Clock Running
Status: On Hold
Mar 10 → Jul 1, 2026
79 business days (counted)
Running total: 96 of ? biz days used
Created: Feb 12, 2026 Canceled: Jul 1, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Mar 10 Created ▶ Running 17 17
Mar 10 → Jul 1 On Hold ▶ Running 79 96
Dispatch 18.0d
Holding 80.0d (excluded)
✗ SLA Missed
Dispatch
18.0 days
Over SLA
Holding (excluded from total)
80.0 days
Created: Feb 12, 2026 Due: Mar 28, 2026 Completed: Jul 1, 2026 (94 days late)
📅
97.0 days Total Age
⏱️
80.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
17.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 183 days old
🚨
Primary Delay 80.0 days stuck in "On Hold"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
18.0d / 0.5d SLA
On Hold
80.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 SRobinson- Created follow up WO as requested. (Old WO-01282603) -Follow up notes - 2-09-26 Michael Steencken “Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available”


-Previous notes -

02/04/2026 RFosbury Sending FSE Mike S onsite Feb 9th

01/06/2026 Rfosbury called (267) 357-3819, call went to VM/LM

09/25/2025 MHamersley - called (267) 357-3819, call went to VM/LM; sent f/u email: Samir.Shah@pennmedicine.upenn.edu


09/22/2025 mklose called (215) 316-5151, xfer to operator, no one answered

⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 12, 10:47 AM
Work Order: WO-01351315
Type: FCO
Priority: PC
🚨 18.0 business days
⏸️
Status: On Hold by Mandy Newman Mar 10, 9:28 AM
From: Entered
To: On Hold
Duration in Previous: 25d 21h
🚨 80.0 business days
🚫
Status: Canceled by Mandy Newman Jul 1, 8:25 AM
From: On Hold
To: Canceled
Duration in Previous: 112d 22h

Bottlenecks

Entered
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 12, 10:47 AM
Invoice #
N/A

Details