Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351316 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204

Feb 12, 2026 → Apr 24, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 27, 2026

✓ SLA Met (1 biz days early)

Active: 50 biz days

🕐 Clock stopped: Canceled (Apr 24, 2026)

9d

▶ Clock Running

Status: Created

Feb 12 → Feb 26, 2026

9 business days (counted)

Running total: 9 of ? biz days used

41d

▶ Clock Running

Status: Ready for Scheduling

Feb 26 → Apr 24, 2026

41 business days (counted)

Running total: 50 of ? biz days used

Created: Feb 12, 2026 Canceled: Apr 24, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 12 → Feb 26	Created	▶ Running	9	9
Feb 26 → Apr 24	Ready for Scheduling	▶ Running	41	50

Dispatch 10.0d

Coordinators 41.4d

✓ SLA Met

Dispatch
10.0 days
Over SLA

Coordinators
41.4 days
Over SLA

Created: Feb 12, 2026 Due: Apr 27, 2026 Completed: Apr 24, 2026 (3 days early)

📅

51.0 days Total Age

⏱️

41.4d in Ready for Scheduling Longest Stage

🔄

2 transitions Status Changes

⚠️

49.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention

Canceled • 183 days old

🚨

Primary Delay 41.4 days stuck in "Ready for Scheduling"

⏱️

Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

10.0d / 0.5d SLA

Ready for Scheduling

41.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/16/2026 RArnold - Called 980-346-8559 for Zane. He asked that send over the last 2 SN#s. He will let me know if these are repaired and can be made available. If not I will send PF 

02/12/2026 SRobinson- Created follow up WO as requested. (Old WO-01301521) -Follow up notes - FMI 32097 Not Completed – Device requires repair prior to FMI completion

-Previous notes - 
﻿10/31/2025 EMartin WOs will be on demand and dispatched pending when the devices become available to the FSE 09/26/2025 EMartin sent email to Zane and Dalton advising FSE onsite Weds 10/01/25 to start devices 09/22/2025 MHamersley - IB call from Zane, he confirmed schedule date of Monday, Sept 29 for FSE to be onsite; sent confirmation email: zane.laney@trimedx.com ... ... 09/17/2025 MHamersley - called 757-871-4509, Eric Williams, call went to VM/LM; called 704-438-0179, spoke to Seth, he has new job, need to contact: Dalton Garris, called 980-616-4431, call went to VM/LM; sent email: dalton.garris@trimedx.com ... ... 09/16/2025 EMartin called Christal Wilson / 704-813-5481 christalwilson@novanthealth.org left VM sent follow up email called 704-384-4000 / transferred to biomed call went to Trimedix ... ... 09/11/2025 MHamersley - called 704-438-0179, Seth Floyd, call went to VM, mailbox is full and couldn't accept new msgs; called 980-286-7532, Justin Thompson, CE Sr. Site Manager, busy signal x2; called 704-384-4000, xfer to Bio Med Dept, Jacqueline took msg to have tech return call, BioMed Mgr is on vacation thru next week. (neither Seth nor Justin listed as active employees) ... ... 09/10/2025 POC info provided by GE: Justin Thompson, CE Sr. Site Manager, 980-286-7532 or Seth Floyd, BMET, 704-438-0179
Conformance Codes

⚠️ Problem Description

                        FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare Giraffe OmniBed Carestation CS1                    

📞 Call Description

                        FMI 32097                    

Timeline

📋

Work Order Created Feb 12, 10:51 AM

Work Order: WO-01351316

Type: FCO

Priority: PC

🚨 10.0 business days

📅

Status: Ready for Scheduling by Brandi Rodriguez Feb 26, 4:05 PM

From: Entered

To: Ready for Scheduling

Duration in Previous: 14d 5h

🚨 42.0 business days

🚫

Status: Canceled by Mandy Newman Apr 24, 11:08 AM

From: Ready for Scheduling

To: Canceled

Duration in Previous: 56d 18h

Bottlenecks

Entered

Duration: 10.0 business days (threshold: 4.0 business hours)

Exceeded by 9.5 business days

Ready for Scheduling

Duration: 41.4 business days (threshold: 1.0 business days)

Exceeded by 40.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 12, 10:51 AM

Invoice #

N/A