Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351317 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JACKSON NORTH MEDICAL CENTER — 160 NW 170TH ST, NORTH MIAMI BEACH FL, 33169

Feb 12, 2026 → Apr 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✗ SLA Missed (4 biz days late)
Active: 36 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
3d
▶ Clock Running
Status: Created
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Feb 18 → Feb 26, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 7 of ? biz days used
24d
▶ Clock Running
Status: Canceled
Mar 4 → Apr 7, 2026
24 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 8, 2026
1 business day (counted)
Running total: 32 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Apr 8 → Apr 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 24, 2026
4 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 12, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 18 Created ▶ Running 3 3
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 3
Feb 18 → Feb 26 Ready for Release ⏸ Paused 6
Feb 26 → Feb 26 Assigned ▶ Running 0 3
Feb 26 → Mar 4 Scheduled ▶ Running 4 7
Mar 4 → Mar 4 Entered ▶ Running 0 7
Mar 4 → Apr 7 Canceled ▶ Running 24 31
Apr 7 → Apr 8 Entered ▶ Running 1 32
Apr 8 → Apr 20 Ready for Release ⏸ Paused 8
Apr 20 → Apr 24 Scheduled ▶ Running 4 36
Dispatch 5.4d
Holding 15.9d (excluded)
Coordinators 9.2d
Billing 2.8d
✗ SLA Missed
Dispatch
5.4 days
Over SLA
Holding (excluded from total)
15.9 days
Coordinators
9.2 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 12, 2026 Due: Mar 31, 2026 Completed: Apr 24, 2026 (23 days late)
📅
51.0 days Total Age
⏱️
24.9d in Canceled Longest Stage
🔄
11 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 24.9 days stuck in "Canceled"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.4d / 0.5d SLA
Ready for Release
15.9d
Assigned
0.0d / 0.5d SLA
Scheduled
9.2d / 2.0d SLA
Canceled
24.9d
Closed
5.3d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/20/2026 THolmes- called 305-651-1100; xfer to Biomed; luke trf to mario; confm device; check in for security clearance at desk; can schedule any time mon - fri 7 -4:30 sending f/u email Mario lagno mario.lagn@jhsmiami.org 7862913695. dispatching to luis for Fri 4/24/26.

04/07/2026 MNewman - placing back into RFR> We do not cancel WOs that are postponed. This will need to remain open and completed after GE completes repair, unless GE advises otherwise.

03/04/2026 ALuman - cancel WO. Postponement form completed under WO-01351317 by Luis Iser 02/26/2026 ALuman - dispatch to Luis Iser to complete postponement form. Device unavailable due to needing repaired

02/18/2026 ALuman - waiting for device to be repaired prior to FMI completion

02/12/2026 SRobinson- Created follow up WO as requested. (Old WO-01325653) -Follow up notes - 02/09/2026 liser- Follow up WO is required due to device sent out for repair. Will complete FMI once device has been repaired and returned to site.


-Previous notes -


01/30/2026 ALuman - dispatch to Luis Iser to complete 2/9. Email confirmation sent to Emilia and Robert

01/29/2026 MHamersley - recd email from Emilia, providing Robert Cleaves, robert.cleaves@jhsmiami.org - the supervisor at Jackson North, she included him into email chain


01/29/2026 MHamersley - called 305-585-6119, spoke to Kathy, need to contact Supervisor, Emilia; sent email: emilia.farajhernand@jhsmiami.org


01/08/2026 YEspino Called 305-651-1100 to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


12/30/2025 MHamersley - called 305-651-1100, xfer to Bio Med, ext 545009, call went to VM/LM


WO-01325653-Venue Go Ultrasound RVGE000073

WO-01325652-Venue Go Ultrasound VENGO000385

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 12, 11:08 AM
Work Order: WO-01351317
Type: FCO
Priority: PC
4.0 business days
📅
Status: Ready for Scheduling by Ashley Luman Feb 18, 11:36 AM
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Ready for Release
Duration in Previous: 6d 0h, 0m
⚠️ 7.0 business days
👷
4 Technician Assigned Feb 26, 1:09 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 8d 1h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-28T14:00:00.000+0000
⚠️ 5.0 business days
🆕
2 Status: Entered Mar 4, 11:50 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Ashley Luman
From: Entered
To: Canceled
Duration in Previous: 1m
🚨 25.0 business days
🆕
Status: Entered by Mandy Newman Apr 7, 4:20 PM
From: Canceled
To: Entered
Duration in Previous: 34d 3h
Status: Ready for Release by Erin Martin Apr 8, 9:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 17h 18m
⚠️ 9.0 business days
🗓️
3 Status: Scheduled Apr 20, 4:28 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Luis Iser
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-04-24T12:15:00.000+0000, 2026-04-24T12:00:00.000+0000
4.9 business days
⏱️
3x Labor Added Apr 24, 5:13 PM
Type: Labor
Status: Open
Qty: 2, 0.75
✔️
Status: Completed by Luis Iser Apr 24, 5:19 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
⚠️ 5.8 business days
⏱️
2 Labor Added May 1, 1:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h
3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 11:28 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 22h, 0m
2.0 business days
🧾
Invoice Created May 6, 4:39 PM
Invoice Number: SM-260998

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Apr 24, 8:00 AM
Created
Feb 12, 11:08 AM
Invoice #
SM-260998

Work Details (4)

Name Type Status Qty Amount Date
WL-03200180 Labor Open 2 $100.00 Apr 24, 5:13 PM
WL-03200181 Labor Open 0.75 $100.00 Apr 24, 5:13 PM
WL-03200182 Labor Open 2 $0.00 Apr 24, 5:13 PM
WL-03210995 Labor Open 0.016666666666667 $38.00 May 1, 1:18 PM

Details