Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351327 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Allenmore Hospital — 1901 S. Union Ave., Tacoma WA, 98405

Feb 12, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (1 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 26, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Scheduled ▶ Running 0 0
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0
Feb 12 → Feb 26 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 9.9d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Billing
3.3 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
9.9 days Total Age
⏱️
9.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 9.7 days stuck in "Scheduled"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/26 1130 LM w/CA; 1143 CA avail - LM w/Sheila re cnfm; 1206 Sheila cnfm; 1333 ack cnfm; LM w/CA; 1336 CA ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 12, 11:34 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 12, 1:47 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 11m
⚠️ 7.1 business days
💵
▶
3 4x Expenses Added Feb 24, 12:56 AM
4x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 24, 12:12 PM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
💵
3x Expenses Added Feb 26, 2:00 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 26, 4:25 PM
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added Feb 26, 4:47 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Cheryl Adams Feb 26, 5:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 3h, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 45m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255862

Bottlenecks

Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Adams
Scheduled
Feb 24, 8:00 AM
Created
Feb 12, 11:34 AM
Invoice #
SM-255862

Work Details (12)

Name Type Status Qty Amount Date
WL-03117121 Expenses Open 1 $68.00 Feb 24, 12:56 AM
WL-03117122 Expenses Open 1 $68.00 Feb 24, 12:56 AM
WL-03117123 Expenses Open 1 $68.00 Feb 24, 12:56 AM
WL-03117125 Expenses Open 1 $214.22 Feb 24, 12:56 AM
WL-03117127 Expenses Open 1 $82.92 Feb 24, 12:57 AM
WL-03117129 Expenses Open 1 $167.48 Feb 24, 12:59 AM
WL-03117621 Labor Open 8 $1,450.00 Feb 24, 12:12 PM
WL-03121376 Expenses Open 1 $66.18 Feb 26, 2:00 PM
WL-03121377 Expenses Open 1 $255.87 Feb 26, 2:00 PM
WL-03121378 Expenses Open 1 $255.87 Feb 26, 2:00 PM
WL-03121752 Labor Open 8 $1,450.00 Feb 26, 4:25 PM
WL-03121844 Expenses Open 1 $29.16 Feb 26, 4:47 PM

Details