Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351329 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 12, 2026 → Feb 12, 2026

✅ Completed

PSM Last business day of February 2026

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 12)

✓ SLA Met (14d early)

Dispatch 0.0d

Coordinators 0.4d

Billing 0.4d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.4 days

Billing
0.4 days

Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)

📅

0.4 days Total Age

⏱️

9.8d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

8.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 91 days old

🚨

Primary Delay 9.8 days stuck in "Closed"

⏱️

Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

0.3d / 0.5d SLA

Closed

9.8d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        34 ohms 124 uA 
pm completed 
returned bed back to service                    

🔍 Technician Findings

                        34 ohms 124 uA 
pm completed 
returned bed back to service                    

⚠️ Problem Description

                        Yves Dessin: pm request                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 12, 11:35 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 12, 12:23 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 48m

⏱️

▶

2 Labor Added Feb 12, 2:46 PM

Labor Added → Status: Completed

✔️

Status: Completed by Yves Dessin

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 2h 25m, 0m

🚨 10.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 25, 9:14 PM

From: Closed

To: Ready to Bill

Duration in Previous: 13d 6h

📨

▶

2 Status: Invoice Pending Feb 26, 12:26 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 21.0 business days

🧾

Invoice Created Mar 26, 9:48 AM

Invoice Number: SM-254919

Bottlenecks

Closed

Duration: 9.8 business days (threshold: 1.0 business days)

Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Feb 12, 11:35 AM

Invoice #

SM-254919

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03103176	Labor	Open	1	$0.00	Feb 12, 2:46 PM