📍 Tacoma General Hospital — 315 Martin Luther King Jr Way, Tacoma WA, 98405
Feb 12, 2026 → Mar 1, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (1 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 26, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 12, 2026Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0
Feb 12 → Feb 12
Scheduled
▶ Running
0
0
Feb 12 → Feb 12
Ready for Scheduling
▶ Running
0
0
Feb 12 → Feb 26
Scheduled
▶ Running
9
9
Dispatch0.0d
Coordinators9.9d
Field Work1.2d
Billing3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
3.3 days
Over SLA
Created: Feb 12, 2026
Due: Dec 31, 2026
Completed: Mar 1, 2026 (305 days early)
📅
10.9 daysTotal Age
⏱️
9.7d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
11.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay9.7 days stuck in "Scheduled"
⏱️
Total Delay11.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
9.7d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/12/26 1130 LM w/CA; 1143 CA avail; LM w/Sheila re cnfm; 1206 Sheila cnfm; 1333 ack cnfm; LM w/CA; 1336 CA ack cnfm
📅
symplr
Feb 26, 2026 9:00am – 3:00pm
Work Order: WO-01351331
Location: Tacoma General Hospital
Address: 315 Martin Luther King Jr Way, Tacoma, WA 98405
Contact Name: Sheila Hoskins
Contact Phone: 206-890-1290
Contact Email: sheila.hoskins@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https:
Timeline
📋
▶
2
Work Order Created Feb 12, 11:37 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Entered, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 12, 1:47 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:2h 9m
🚨10.0 business days
💵
▶
2
4x Expenses Added Feb 26, 4:19 PM
4x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
▶
2
Labor Added Feb 26, 5:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Cheryl Adams
From:Scheduled
To:Completed
Duration in Previous:14d 3h
⏳1.8 business days
🏁
Status: Closed by Cheryl AdamsMar 1, 11:10 AM
From:Completed
To:Closed
Duration in Previous:2d 17h
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMar 5, 4:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
📨
Status: Invoice Pending by Timothy AmburgeyMar 6, 11:11 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 45m
⏳2.0 business days
💰
▶
2
Status: Invoiced Mar 9, 5:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255862
Bottlenecks
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)