📍 METHODIST PLAZA — 4499 MEDICAL DR, SAN ANTONIO TX, 78229
Feb 12, 2026 → Feb 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 12, 2026Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0
Feb 12 → Feb 12
Scheduled
▶ Running
0
0
Feb 12 → Feb 13
Tech On Site
▶ Running
1
1
Dispatch0.0d
Coordinators0.6d
Field Work1.3d
Billing17.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
1.3 days
Over SLA
Billing
17.0 days
Over SLA
Created: Feb 12, 2026
Due: Feb 28, 2026
Completed: Feb 13, 2026 (15 days early)
📅
1.9 daysTotal Age
⏱️
4.0d in Ready to BillLongest Stage
🔄
16 transitionsStatus Changes
⚠️
11.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay4.0 days stuck in "Ready to Bill"
⏱️
Total Delay11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/12/2026 SRobinson- Created follow up WO as requested. (Old wO-01325821) -No follow up notes-
-No previous notes -
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
FMI implemented. Device returned from depot with FMI SW level installed. Batteries installed at customer site and unit tested.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01351333 - FCO - SAN ANTONIO - METHODIST PLAZA
Feb 11, 2026 7:00pm – 7:00pm
Work Order: WO-01351333
Account: GE Healthcare FMI
Customer Case Number: 1-554879883827, 1-554907665408
Location: METHODIST PLAZA
Address: 4499 MEDICAL DR, SAN ANTONIO, TX 78229
Manufacturer:
Model #:
Serial #: VGC000959
Contact Name:
Contact Phone:
Contact Email:
Due Date: 2/28/2026
Scheduled