Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351338 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (43 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Feb 12 → Apr 30, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Feb 12, 2026 Completed: Apr 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0
Feb 12 → Apr 30 Assigned ▶ Running 54 54
Dispatch 0.0d
Coordinators 54.9d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Apr 30, 2026 (61 days late)
📅
54.9 days Total Age
⏱️
54.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 22, 2026
Visit 2 Apr 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 54.8 days stuck in "Assigned"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
54.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Complete, NPF.
🔍 Technician Findings
PM Complete, NPF.
⚠️ Problem Description
Fernando Lemos: PM Healthcare
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Feb 12, 11:53 AM
Work Order: WO-01351338
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 12, 12:06 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 13m
👷
▶
2 Technician Assigned Feb 12, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
🚨 26.0 business days
👷
Technician Assigned by Brandi Alvarez Mar 20, 4:06 PM
Technician: Carlos Robles
🚨 24.0 business days
⏱️
Labor Added Apr 22, 9:40 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 6.3 business days
👷
Technician Assigned by Rhea Berry Apr 30, 2:49 PM
Technician: Dylan Loth
⏱️
▶
2 2x Labor Added Apr 30, 6:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Loth
From: Assigned
To: Completed
Duration in Previous: 77d 5h
🏁
Status: Closed by Dylan Loth Apr 30, 6:47 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw May 4, 5:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
📨
Status: Invoice Pending by Hannah Shaw May 4, 6:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 33m, 0m
🧾
Invoice Created May 5, 9:00 AM
Invoice Number: SM-260964

Bottlenecks

Assigned
Duration: 54.8 business days (threshold: 4.0 business hours)
Exceeded by 54.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dylan Loth
Scheduled
N/A
Created
Feb 12, 11:53 AM
Invoice #
SM-260964

Work Details (3)

Name Type Status Qty Amount Date
WL-03197143 Labor Open 0.5 $0.00 Apr 22, 9:40 PM
WL-03209780 Labor Open 0.75 $0.00 Apr 30, 6:42 PM
WL-03209781 Labor Open 1.5 $0.00 Apr 30, 6:42 PM

Details