Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351340 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 12, 2026 → Feb 13, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Billing
0.0 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 13, 2026 (6 days early)
📅
1.9 days Total Age
⏱️
9.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 9.5 days stuck in "Closed"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Closed
9.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 BA - PO # 4010589061HTM

🔧 Work Performed
replaced ripped mattress cover replaced missing blue handle found fowler bushings where about to fall out and not holding replaced bushings and put bed through test functions of the bed, head was caused by Hercules
🔍 Technician Findings
found bed with broken tag
⚠️ Problem Description
Carlos Robles: mattress cover is ripped blue handle missing head making noise
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Feb 12, 11:53 AM
Work Order: WO-01351340
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 12, 12:06 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
👷
▶
2 Status: Assigned Feb 12, 12:29 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Carlos Robles
⏱️
Labor Added Feb 12, 1:04 PM
Type: Labor
Status: Open
Qty: 4
⏱️
5x Labor Added Feb 12, 1:13 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 21
✔️
Status: Completed by Carlos Robles Feb 13, 8:41 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20h 11m, 0m
⚠️ 9.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 11:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.1 business days
🧾
Invoice Created Mar 3, 12:40 PM
Invoice Number: SM-254916

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 12, 11:53 AM
Invoice #
SM-254916

Work Details (6)

Name Type Status Qty Amount Date
WL-03102976 Labor Open 4 $380.00 Feb 12, 1:04 PM
WL-03102990 Labor Open 0.5 $0.00 Feb 12, 1:13 PM
WL-03102991 Travel Open 21 $0.00 Feb 12, 1:13 PM
WL-03102992 Parts Open 2 $15.50 Feb 12, 1:13 PM
WL-03102993 Parts Open 1 $0.00 Feb 12, 1:13 PM
WL-03102994 Parts Open 1 $5.97 Feb 12, 1:13 PM

Details