Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351341 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 12, 2026 → Feb 13, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.9d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Billing
0.1 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 13, 2026 (6 days early)
📅
1.9 days Total Age
⏱️
9.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 9.4 days stuck in "Closed"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Closed
9.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 BA - PO # 4010589079HTM

🔧 Work Performed
replaced blue missing handle and found bed was inop due to power cable being ripped out and not with bed went back to 5th floor and found power cable in the room bed was pulled out of put back it back as per mfg ways to ensure plug will not fall off again
🔍 Technician Findings
found bed with broken tag
⚠️ Problem Description
Carlos Robles: blue handle missing bed inop
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Feb 12, 11:54 AM
Work Order: WO-01351341
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 12, 12:07 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 13m
👷
▶
2 Technician Assigned Feb 12, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
⏱️
▶
2 4x Labor Added Feb 13, 8:35 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20h 5m, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 10:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 13h
📨
▶
2 Status: Invoice Pending Feb 25, 10:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 4.1 business days
🧾
Invoice Created Mar 3, 12:39 PM
Invoice Number: SM-254914

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 12, 11:54 AM
Invoice #
SM-254914

Work Details (4)

Name Type Status Qty Amount Date
WL-03104567 Labor Open 0.5 $0.00 Feb 13, 8:35 AM
WL-03104568 Labor Open 2 $190.00 Feb 13, 8:35 AM
WL-03104569 Travel Open 21 $0.00 Feb 13, 8:35 AM
WL-03104570 Parts Open 1 $5.97 Feb 13, 8:35 AM

Details