Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351343 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Nanticoke Memorial Hospital — 801 Middleford Rd, Seaford DE, 19973

Feb 12, 2026 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 14, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 14 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Billing
1.3 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
1.9 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 12, 2026
Visit 2 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 Rfosbury dispatch to Rick C

🔧 Work Performed
FCO86600081
🔍 Technician Findings
good working conditions
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 12, 12:02 PM
Work Order: WO-01351343
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 12, 12:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T05:00:00.000+0000, 2026-02-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 5m
💵
2x Expenses Added Feb 12, 1:33 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Feb 12, 7:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.75, 8.5, 0.5, 1, 136, 1.8
⏳ 1.5 business days
⏱️
7x Labor Added Feb 14, 10:05 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3.75, 56, 195
✔️
Status: Completed by Rick Charles Feb 14, 10:11 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 12:50 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 1:05 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 2h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 11, 7:00 PM
Created
Feb 12, 12:02 PM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03103029 Expenses Open 1 $0.00 Feb 12, 1:33 PM
WL-03103030 Expenses Open 1 $0.00 Feb 12, 1:33 PM
WL-03103881 Labor Open 3.75 $620.00 Feb 12, 7:39 PM
WL-03103882 Labor Open 8.5 $950.00 Feb 12, 7:39 PM
WL-03103883 Labor Open 0.5 $0.00 Feb 12, 7:39 PM
WL-03103884 Expenses Open 1 $0.00 Feb 12, 7:39 PM
WL-03103885 Expenses Open 1 $0.00 Feb 12, 7:39 PM
WL-03103886 Travel Open 136 $0.00 Feb 12, 7:39 PM
WL-03103887 Travel Open 1.8 $0.00 Feb 12, 7:39 PM
WL-03106270 Labor Open 1.5 $0.00 Feb 14, 10:05 AM
WL-03106271 Labor Open 5 $475.00 Feb 14, 10:05 AM
WL-03106272 Labor Open 3.75 $310.00 Feb 14, 10:05 AM
WL-03106273 Expenses Open 1 $0.00 Feb 14, 10:05 AM
WL-03106274 Expenses Open 1 $0.00 Feb 14, 10:05 AM
WL-03106275 Travel Open 56 $0.00 Feb 14, 10:05 AM
WL-03106276 Travel Open 195 $0.00 Feb 14, 10:05 AM
WL-03110335 Labor Open 0.016666666666667 $228.00 Feb 18, 12:50 PM

Details