Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351349 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 12, 2026 → Feb 18, 2026

✅ Completed

P5 5 business days from creation

Target: Feb 19, 2026

🕐 Clock stopped: Completed (Feb 18)

✓ SLA Met

Dispatch 0.0d

Coordinators 4.8d

Billing 1.3d

✓ SLA Met

Dispatch
0.0 days

Coordinators
4.8 days
Over SLA

Billing
1.3 days
Over SLA

Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 18, 2026 (1 days early)

📅

4.8 days Total Age

⏱️

6.0d in Closed Longest Stage

🔄

5 transitions Status Changes

⚠️

9.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 91 days old

🚨

Primary Delay 6.0 days stuck in "Closed"

⏱️

Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

4.8d / 0.5d SLA

Closed

6.0d / 1.0d SLA

Ready to Bill

1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Replaced side control linkage                    

🔍 Technician Findings

                        broken linkage. normal wear and tear                    

⚠️ Problem Description

                        broken linkage. normal wear and tear                    

📄 Description

                        Advantage Series PACU Stretcher                    

Timeline

📋

▶

2 Work Order Created Feb 12, 12:13 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

👷

▶

2 Status: Assigned Feb 12, 12:19 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Jon Sanchez

⚠️ 5.0 business days

👷

Technician Assigned by Stephanie Ramen Feb 18, 6:46 PM

Technician: a0h5A00000HYVqUQAX, Side Kick Technician

💵

▶

3 Expenses Added Feb 18, 6:56 PM

Expenses Added → Parts Added → Status: Completed

🔩

Parts Added

Type: Parts

Status: Open

Qty: 1

✔️

Status: Completed by Matthew Bateman

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 6d 6h, 0m

⚠️ 6.6 business days

📄

Status: Ready to Bill by Jennifer Johnson Feb 26, 4:24 PM

From: Closed

To: Ready to Bill

Duration in Previous: 7d 21h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 10h 18m, 0m

🧾

Invoice Created Feb 27, 8:00 AM

Invoice Number: SM-255042

Bottlenecks

Assigned

Duration: 4.8 business days (threshold: 4.0 business hours)

Exceeded by 4.3 business days

Closed

Duration: 6.0 business days (threshold: 1.0 business days)

Exceeded by 5.0 business days

Ready to Bill

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Side Kick Technician

Scheduled

N/A

Created

Feb 12, 12:13 PM

Invoice #

SM-255042

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03111076	Expenses	Open	2	$0.00	Feb 18, 6:56 PM
WL-03111078	Parts	Open	1	$0.00	Feb 18, 6:58 PM