Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351351 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 12, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (18 biz days late)
Active: 29 biz days
🕐 Clock stopped: Canceled (Mar 26, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 12, 2026 Canceled: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 18 Ready for Scheduling ▶ Running 3 3
Feb 18 → Feb 27 Assigned ▶ Running 7 10
Feb 27 → Feb 27 Entered ▶ Running 0 10
Dispatch 0.0d
Coordinators 11.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.2 days
Over SLA
Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Mar 26, 2026 (26 days late)
📅
29.8 days Total Age
⏱️
7.4d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Canceled • 183 days old
🚨
Primary Delay 7.4 days stuck in "Assigned"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Assigned
7.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/27 KHardison - cancelling, not needed

2/27/26 RBerry- Returned WO to dispatch. Duplicate of WO-01351352

⚠️ Problem Description
Yves Dessin: pm request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 12, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 18, 3:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
⚠️ 8.0 business days
👷
Technician Assigned by Rhea Berry Feb 27, 9:00 AM
Technician: Side Kick Technician
🆕
▶
2 Status: Entered Feb 27, 9:50 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Kimberly Hardison
From: Entered
To: Canceled
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 7.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 12, 12:18 PM
Invoice #
N/A

Details