Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351374 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 HonorHealth Deer Valley Medical Center — 19829 N 27th Ave Phoenix, AZ 85027, Phoenix AZ, 85027

Feb 12, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 22, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 22 Scheduled ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.7d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
5.7 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/12/2026 1245 LM w/KF; 1259 KF ack msg

Timeline

📋
▶
3 Work Order Created Feb 12, 1:04 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Kristyn Foster
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Feb 19, 2:49 PM
3x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 104
⏳ 2.0 business days
✔️
▶
2 Status: Completed Feb 22, 12:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kristyn Foster
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 20m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:09 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254995

Bottlenecks

Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Feb 17, 8:00 AM
Created
Feb 12, 1:04 PM
Invoice #
SM-254995

Work Details (6)

Name Type Status Qty Amount Date
WL-03112230 Labor Open 8 $1,450.00 Feb 19, 2:49 PM
WL-03112231 Labor Open 8 $1,450.00 Feb 19, 2:49 PM
WL-03112232 Labor Open 8 $1,450.00 Feb 19, 2:49 PM
WL-03112245 Travel Open 104 $74.88 Feb 19, 2:54 PM
WL-03112246 Travel Open 104 $74.88 Feb 19, 2:54 PM
WL-03112247 Travel Open 104 $74.88 Feb 19, 2:54 PM

Details