Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351379 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Feb 12, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 22, 2026
4 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Scheduled ▶ Running 0 0
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1
Feb 13 → Feb 22 Scheduled ▶ Running 4 5
Coordinators 5.8d
Billing 2.8d
✓ SLA Met
Coordinators
5.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
5.7 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 18, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
5.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2026 1233 CM ack msg; LM w/CE; 1553 CE avail; 1644 LM w/Marcie re cnfm; 1654 Marcie cnfm; 1728 ack cnfm; LM w/CE; 1936 CE ack cnfm; 2/13/2026 1715 equip swap W & Th; ack msg; LM w/CE; 1727 CE okay; 1746 LM w/Marcie re cal updated

Timeline

📋
▶
2 Work Order Created Feb 12, 1:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 12, 4:43 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3h 30m
👷
▶
2 Technician Assigned Feb 12, 7:43 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 0m
⚠️ 5.5 business days
⏱️
6x Labor Added Feb 21, 4:06 PM
Type: Labor
Status: Open
Qty: 0.75, 8
💵
4x Expenses Added Feb 21, 4:13 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 42
✔️
Status: Completed by Cheryl Eraslan Feb 22, 11:06 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Eraslan
Scheduled
Feb 18, 9:00 AM
Created
Feb 12, 1:12 PM
Invoice #
SM-254989

Work Details (10)

Name Type Status Qty Amount Date
WL-03115289 Labor Open 0.75 $30.00 Feb 21, 4:06 PM
WL-03115290 Labor Open 8 $830.00 Feb 21, 4:06 PM
WL-03115291 Labor Open 0.75 $30.00 Feb 21, 4:06 PM
WL-03115292 Labor Open 0.75 $30.00 Feb 21, 4:06 PM
WL-03115293 Labor Open 8 $830.00 Feb 21, 4:06 PM
WL-03115294 Labor Open 0.75 $30.00 Feb 21, 4:06 PM
WL-03115298 Expenses Open 1 $6.00 Feb 21, 4:13 PM
WL-03115299 Expenses Open 1 $6.00 Feb 21, 4:13 PM
WL-03115300 Travel Open 42 $30.24 Feb 21, 4:13 PM
WL-03115301 Travel Open 42 $30.24 Feb 21, 4:13 PM

Details