Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351381 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Orlando Regional Medical Center — 52 West Underwood Street, Orlando FL, 32806

Feb 12, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 19, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Scheduled ▶ Running 0 0
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1
Feb 13 → Feb 19 Scheduled ▶ Running 3 4
Dispatch 0.0d
Coordinators 5.2d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 19, 2026 (315 days early)
📅
4.7 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
3.5d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2026 1300 CM ack msg; LM w/AMc; AMc avail ; 1349 LM w/Marcie re cnfm; 1349 Marcie cnfm; 1412 ack cnfm; LM w/AMc; 1432 AMc ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 12, 1:17 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 13, 2:57 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
⏳ 2.0 business days
⏱️
5x Labor Added Feb 17, 1:08 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2.5, 329
⏳ 2.0 business days
⏱️
4x Labor Added Feb 18, 1:21 PM
Type: Labor
Status: Open
Qty: 3, 5, 2.5
💵
▶
2 2x Expenses Added Feb 19, 11:16 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Amber McDonald
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 20h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Feb 17, 12:00 PM
Created
Feb 12, 1:17 PM
Invoice #
SM-254989

Work Details (11)

Name Type Status Qty Amount Date
WL-03108685 Labor Open 3 $120.00 Feb 17, 1:08 PM
WL-03108686 Labor Open 2.5 $100.00 Feb 17, 1:08 PM
WL-03108687 Labor Open 3 $830.00 Feb 17, 1:08 PM
WL-03108688 Labor Open 5 $76.00 Feb 17, 1:08 PM
WL-03108689 Travel Open 329 $236.88 Feb 17, 1:09 PM
WL-03110422 Labor Open 3 $120.00 Feb 18, 1:21 PM
WL-03110423 Labor Open 3 $830.00 Feb 18, 1:21 PM
WL-03110424 Labor Open 5 $76.00 Feb 18, 1:21 PM
WL-03110425 Labor Open 2.5 $100.00 Feb 18, 1:21 PM
WL-03111940 Expenses Open 1 $4.50 Feb 19, 11:16 AM
WL-03111941 Expenses Open 1 $4.50 Feb 19, 11:16 AM

Details