Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351390 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 12, 2026 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Assigned ▶ Running 0 0
Feb 12 → Feb 12 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.4d
Billing 4.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.4 days
Billing
4.3 days
Over SLA
Created: Feb 12, 2026 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
0.7 days Total Age
⏱️
4.3d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 4.3 days stuck in "Ready to Bill"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 DPatton - This WO has all correct attachments. It is showing "Duplicate" on the Report - WO 1321576 was the duplicate and was Invoiced :(


02/05/2026 SRobinson- Created followup WO as requested. (Old wo-01322496) -Follow up notes - GCX Advent 5G Nosecone Upgrade, pictures and checklist to be added


-No Previous notes -

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 12, 1:30 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by Konstantin Barsky Feb 12, 3:50 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 19m
✔️
Status: Completed by Konstantin Barsky Feb 12, 4:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 11m
⏱️
▶
2 4x Labor Added Feb 12, 7:04 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 3h 2m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 4:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 4.9 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Feb 12, 1:30 PM
Invoice #
SM-254695

Work Details (4)

Name Type Status Qty Amount Date
WL-03103848 Labor Open 0.75 $56.48 Feb 12, 7:04 PM
WL-03103849 Labor Open 0.75 $0.00 Feb 12, 7:04 PM
WL-03103850 Labor Open 1 $0.00 Feb 12, 7:04 PM
WL-03103851 Travel Open 15 $0.00 Feb 12, 7:04 PM

Details