Created: Feb 12, 2026
Due: Apr 30, 2026
Completed: Jul 14, 2026 (74 days late)
📅
104.7 daysTotal Age
⏱️
37.0d in Billing ReviewLongest Stage
🔄
19 transitionsStatus Changes
⚠️
56.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay37.0 days stuck in "Billing Review"
⏱️
Total Delay56.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
17.3d / 1.0d SLA
WO Correction Needed
1.2d
Incomplete
53.7d
Billing Review
37.0d / 2.0d SLA
Ready to Bill
8.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/14/26 Requesting manager approval to close without cart sn photo. Went onsite to locate cart and was unable to find it. POC continued searching for over 2 weeks and still can't locate. It's possible cart is out of service or moved to an outside location.
🔧Work Performed
GCX Advent 5G Nosecone Upgrade
🔍Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️Problem Description
GCX Advent 5G Nosecone Upgrade
📄Description
Jaco EVO Series Medical Carts
📅
WO-01351396 - Upgrade - EVO Series Medical Carts - Orlando - AdventHealth Orlando
Jul 1, 2026 8:00am – 5:00pm
Work Order: WO-01351396
Account: GCX Medical
Customer Case Number:
Location: AdventHealth Orlando
Address: 2501 N Orange Ave., Orlando, FL 32804-7606
Manufacturer: GCX
Model #: EVO Series Medical Carts
Serial #: JC162771
Contact Name:
Contact Phone:
Contact Email:
Due Date: 6/30/2025
JPG
nose4307
May 27, 2026
Timeline
📋
▶
3
Work Order Created Feb 12, 1:47 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician:a0hVU0000013PEDYA2, Derick Velazquez
👷
Status: Assigned by Rebecca Arnold
From:Entered
To:Assigned
Duration in Previous:0m
🗓️
▶
2
Status: Scheduled Feb 13, 12:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For:2026-02-12T05:00:00.000+0000
⏱️
▶
2
4x Labor Added Feb 13, 3:41 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From:Scheduled
To:Completed
Duration in Previous:15h 29m
🏁
Status: Closed by Derick VelazquezFeb 13, 10:24 PM
From:Completed
To:Closed
Duration in Previous:6h 42m
⚠️6.2 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 24, 6:14 PM
From:Closed
To:WO Correction Needed
Duration in Previous:10d 19h
🏁
Status: Closed by Derick VelazquezFeb 24, 11:14 PM
From:WO Correction Needed
To:Closed
Duration in Previous:4h 59m
⚠️7.1 business days
✏️
Status: WO Correction Needed by Yecenia CamposMar 5, 8:01 PM
From:Closed
To:WO Correction Needed
Duration in Previous:8d 20h
⚠️
Status: Incomplete by Derick VelazquezMar 6, 12:31 AM
From:WO Correction Needed
To:Incomplete
Duration in Previous:4h 30m
🏁
Status: Closed by Derick VelazquezMar 6, 1:04 AM
From:Incomplete
To:Closed
Duration in Previous:32m
⏳2.0 business days
💵
Status: Billing Review by Yecenia CamposMar 9, 10:25 PM
From:Closed
To:Billing Review
Duration in Previous:3d 20h
🚨37.2 business days
⚠️
Status: Incomplete by Diane PattonApr 29, 5:35 PM
From:Billing Review
To:Incomplete
Duration in Previous:50d 19h
🗓️
▶
2
Status: Scheduled Apr 30, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For:2026-06-01T12:00:00.000+0000
⏳3.0 business days
🗓️
▶
2
Status: Scheduled May 4, 10:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For:2026-06-29T12:00:00.000+0000
🚨36.0 business days
📅
▶
2
Dispatch Scheduled Jun 24, 1:43 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by TaVon Holmes
From:Incomplete
To:Scheduled
Duration in Previous:51d 3h
📅
▶
2
Dispatch Scheduled Jun 24, 5:13 PM
Dispatch Scheduled → Status: Incomplete
⚠️
Status: Incomplete by Derick Velazquez
From:Scheduled
To:Incomplete
Duration in Previous:3h 30m
🗓️
▶
2
Status: Scheduled Jun 24, 5:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For:2026-07-01T12:00:00.000+0000
🚨13.8 business days
🏁
Status: Closed by Derick VelazquezJul 14, 1:13 PM
From:Incomplete
To:Closed
Duration in Previous:19d 19h
📄
Status: Ready to Bill by Timothy AmburgeyJul 15, 9:40 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 27m
⚠️8.0 business days
📨
▶
2
Status: Invoice Pending Jul 24, 12:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268354
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Billing Review
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)