Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351432 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Peter's Musculoskeletal Medicine — 1182 Troy-Schenectady Rd #100, Latham NY, 12110

Feb 12, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
1d
▶ Clock Running
Status: Created
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: On Hold
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 16 Created ▶ Running 1 1
Feb 16 → Feb 18 Ready for Scheduling ▶ Running 2 3
Feb 18 → Feb 24 On Hold ▶ Running 4 7
Feb 24 → Feb 24 Scheduled ▶ Running 0 7
Dispatch 1.4d
Holding 4.2d (excluded)
Coordinators 2.4d
Billing 9.1d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
4.2 days
Coordinators
2.4 days
Over SLA
Billing
9.1 days
Over SLA
Created: Feb 12, 2026 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
7.4 days Total Age
⏱️
4.2d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 4.2 days stuck in "On Hold"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
On Hold
4.2d
Scheduled
0.4d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
8.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 Mklose follow up need to go back and replace batteries

02/12/2026 SRobinson- Created follow up WO as requested. (Old WO-01281222) -Follow up notes - Needs battery replacement


-Previous notes -

02/05/2026 Mklose dispatch Bryan 2/12

02/04/2026 Mklose emailed Craig offer Bryan 2/12

01/22/2026 mklose reschedule device due several delays.

01/19/2026 Mklose POc confirm Davon Jan 21

01/16/2026 Mklose emailed Craig offer Davon Jan 21 @4

01/16/2026 Mklose called 518-713-5410, call went to Craig's VM/LM; sent email

01/09/2026 MHamersley - called 518-713-5410, call went to Craig's VM/LM; offering FSE onsite Wed, Jan 14; sent f/u email: craig.leahy@sphp.com


12/11/2025 RArnold - Called 518 713 5410 for Craig Leahy. device was located at St. Peter's Musculoskeletal Medicine 1182 Troy-Schenectady Rd #100 Latham, NY 12110 for last FMI. Left a message. Sending email.

craig.leahy@sphp.com

🔧 Work Performed
Followed up to replace battery
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 12, 3:30 PM
Work Order: WO-01351432
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Megan Klose Feb 16, 10:14 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 18h
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2d 7h
⏳ 4.8 business days
👷
▶
3 Technician Assigned Feb 24, 1:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-24T19:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: On Hold
To: Scheduled
Duration in Previous: 5d 20h
⏱️
▶
2 6x Labor Added Feb 24, 5:22 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 30m
⏱️
▶
2 Labor Added Feb 25, 12:08 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 18h 43m
💵
▶
2 Status: Billing Review Feb 26, 8:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 2, 4:43 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 8h
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 4:55 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 12m
💵
▶
2 Status: Billing Review Mar 3, 1:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 20h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 24, 2:30 PM
Created
Feb 12, 3:30 PM
Invoice #
SM-255641

Work Details (7)

Name Type Status Qty Amount Date
WL-03118282 Labor Open 3 $0.00 Feb 24, 5:22 PM
WL-03118283 Labor Open 1 $100.00 Feb 24, 5:22 PM
WL-03118284 Labor Open 3.5 $250.00 Feb 24, 5:22 PM
WL-03118285 Travel Open 200 $0.00 Feb 24, 5:22 PM
WL-03118286 Travel Open 200 $0.00 Feb 24, 5:22 PM
WL-03118287 Parts Open 1 $0.00 Feb 24, 5:22 PM
WL-03119360 Labor Open 0.016666666666667 $38.00 Feb 25, 12:08 PM

Details