📍 DUQUESNE UNIVERSITY — 1305 Forbes Ave, PITTSBURGH PA, 15219
Feb 12, 2026 → Jul 1, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (69 biz days late)
Active: 79 biz days
Paused: 17 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Mar 1, 2026
5 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 11 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Mar 2 → Mar 25, 2026
17 business days (not counted)
68d
▶ Clock Running
Status: On Hold
Mar 25 → Jul 1, 2026
68 business days (counted)
Running total: 79 of ? biz days used
Created: Feb 12, 2026Canceled: Jul 1, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 18
Created
▶ Running
3
3
Feb 18 → Feb 20
On Hold
▶ Running
2
5
Feb 20 → Mar 1
Assigned
▶ Running
5
10
Mar 1 → Mar 2
Entered
▶ Running
1
11
Mar 2 → Mar 25
Ready for Release
⏸ Paused
17
—
Mar 25 → Jul 1
On Hold
▶ Running
68
79
Dispatch4.4d
Holding89.0d (excluded)
Coordinators5.3d
✗ SLA Missed
Dispatch
4.4 days
Over SLA
Holding(excluded from total)
89.0 days
Coordinators
5.3 days
Over SLA
Created: Feb 12, 2026
Due: Feb 28, 2026
Completed: Jul 1, 2026 (122 days late)
📅
96.4 daysTotal Age
⏱️
68.9d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
8.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Canceled • 183 days old
🚨
Primary Delay68.9 days stuck in "On Hold"
⏱️
Total Delay8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.4d / 0.5d SLA
On Hold
71.2d
Assigned
5.3d / 0.5d SLA
Ready for Release
17.8d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/12/2026 SRobinson- Created followup WO as requested. (Old WO-01350809) -Follow up notes - NEEDS BATTERIES
-No Previous notes-
🔧Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
Timeline
📋
Work Order Created Feb 12, 3:42 PM
Work Order:WO-01351437
Type:FCO
Priority:PC
⏳4.0 business days
⏸️
Status: On Hold by Mandy NewmanFeb 18, 4:47 PM
From:Entered
To:On Hold
Duration in Previous:6d 1h
⏳2.9 business days
👷
▶
2
Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:On Hold
To:Assigned
Duration in Previous:1d 23h
⚠️6.0 business days
🆕
Status: Entered by Fady MessakMar 1, 7:07 AM
From:Assigned
To:Entered
Duration in Previous:8d 14h
⏳1.0 business days
✅
Status: Ready for Release by Mary HamersleyMar 2, 12:22 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 5h
🚨18.0 business days
⏸️
Status: On Hold by Rebecca ArnoldMar 25, 12:42 PM
From:Ready for Release
To:On Hold
Duration in Previous:22d 23h
🚨69.0 business days
🚫
Status: Canceled by Mandy NewmanJul 1, 8:25 AM
From:On Hold
To:Canceled
Duration in Previous:97d 19h
Bottlenecks
Entered
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)