4 business days from creation · Target: Feb 19, 2026
✓ SLA Met
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 13, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Accepted
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Feb 12, 2026Completed: Feb 19, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0 / 4
Feb 12 → Feb 12
L2 Screening
▶ Running
0
0 / 4
Feb 12 → Feb 13
Awaiting Parts
⏸ Paused
1
—
Feb 13 → Feb 13
Ready for Scheduling
▶ Running
0
0 / 4
Feb 13 → Feb 16
Assigned
▶ Running
0
0 / 4
Feb 16 → Feb 16
Accepted
▶ Running
0
0 / 4
Feb 16 → Feb 18
Scheduled
▶ Running
2
2 / 4
Feb 18 → Feb 19
Tech On Site
▶ Running
1
3 / 4
Dispatch0.2d
Material Management1.1d
Coordinators2.5d
Field Work2.1d
Billing1.0d
✓ SLA Met
Dispatch
0.2 days
Material Management
1.1 days
Coordinators
2.5 days
Field Work
2.1 days
Over SLA
Billing
1.0 days
Created: Feb 12, 2026
Due: Feb 18, 2026
Completed: Feb 19, 2026 (on time)
📅
4.4 daysTotal Age
⏱️
6.6d in ClosedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.2d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay6.6 days stuck in "Closed"
⏱️
Total Delay6.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
1.1d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
6.6d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/13/26 AJinerson - Tech sup confirmed send to WM due to no EMSAR techs available to meet SLA, and site is 6 hour round trip.
🔧Work Performed
replaced pc
🔍Technician Findings
will not boot
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be sent Key to Kiosk
Follow-Up Notes
Will need a follow up for a new PC
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Feb 13, 2026 4:06pm
@Jessica Foley Hi Jessica, this WO was sent to WM. Thank you!