Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351447 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 12, 2026 → Feb 13, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
0.0 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 13, 2026 (6 days early)
📅
1.4 days Total Age
⏱️
10.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 10.0 days stuck in "Closed"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
PO received - GE PO# 4010589353HTM
🔧 Work Performed
2/12: had footboard front shell on-hand - replaced front shell - cycle tested unit - returned to service
🔍 Technician Findings
found unit with cracked footboard cracked - PO sent
⚠️ Problem Description
Matthew Sebzda: out of scope repair/physical damage footboard broken
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 12, 4:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Feb 12, 4:56 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
⏱️
2x Labor Added Feb 12, 9:45 PM
Type: Labor, Parts
Status: Open
Qty: 1
✔️
Status: Completed by Matthew Sebzda Feb 13, 9:50 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 16h 53m, 0m
🚨 10.0 business days
📄
▶
2 Status: Ready to Bill Feb 26, 9:45 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254940

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 12, 4:05 PM
Invoice #
SM-254940

Work Details (2)

Name Type Status Qty Amount Date
WL-03104119 Labor Open 1 $95.00 Feb 12, 9:45 PM
WL-03104120 Parts Open 1 $0.00 Feb 12, 9:45 PM

Details