📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486
Feb 12, 2026 → Mar 26, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (21 biz days late)
Active: 26 biz days
Paused: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
19d
▶ Clock Running
Status: Assigned
Feb 12 → Mar 12, 2026
19 business days (counted)
Running total: 19 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Mar 12 → Mar 18, 2026
4 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Mar 18 → Mar 27, 2026
7 business days (counted)
Running total: 26 of 5 biz days used
Created: Feb 12, 2026Completed: Mar 27, 2026
Business Days Used26 / 5
05d budget+21d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0 / 5
Feb 12 → Feb 12
Ready for Scheduling
▶ Running
0
0 / 5
Feb 12 → Mar 12
Assigned
▶ Running
19
19 / 5
Mar 12 → Mar 18
Awaiting Parts
⏸ Paused
4
—
Mar 18 → Mar 27
Reschedule
▶ Running
7
26 / 5
Dispatch0.0d
Material Management5.0d
Coordinators26.4d
Billing1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.0 days
Over SLA
Coordinators
26.4 days
Over SLA
Billing
1.5 days
Created: Feb 12, 2026
Due: Feb 19, 2026
Completed: Mar 27, 2026 (35 days late)
📅
29.5 daysTotal Age
⏱️
19.3d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
27.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1Mar 11, 2026
Visit 2Mar 24, 2026
Visit 3Mar 26, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay19.3 days stuck in "Assigned"
⏱️
Total Delay27.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
19.3d / 0.5d SLA
Awaiting Parts
5.0d / 3.0d SLA
Reschedule
7.0d / 2.0d SLA
Closed
3.6d / 1.0d SLA
WO Correction Needed
1.5d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
ms4/1: RECEIVED NEW GE PO 4010609324HTM
3.31.26 hshaw - SN# & Control# don't match to PO, please re-submit the PO request with correct SN#
ms3/24: received parts - found pt in bed - unable to perform repair
🔧Work Performed
ms3/26: found unit in open room - cleaned off old control label - placed new control label - performed function test of head rail switches - returned to service
🔍Technician Findings
ms3/11: found unit w/ pt lt head control label ripped off - PO required
ms3/24: received parts - found pt in bed - unable to perform repair
⚠️Problem Description
Ge requested: control panel ripped off left side handrail by head of bed
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 12, 2026
To: michael.learned@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351451Location: Roper St. Francis Berkeley HospitalAddress: 100 Callen Blvd Summerville, SC 29486Device: P7500A Progressa U140AW2575Problem Description: Ge requested: control
PDF
PO request 600299995
Apr 1, 2026
PDF
PO request 600299995 (1)
Apr 1, 2026
PDF
GE Healthcare PO# 4010609324HTM Revision 1
Apr 6, 2026
Timeline
📋
▶
2
Work Order Created Feb 12, 4:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 12, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:48m
🚨18.9 business days
⏱️
Labor Added Mar 11, 2:19 PM
Type:Labor
Status:Open
Qty:0.5
📦
▶
2
Parts Requested Mar 12, 11:05 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:27d 17h
⚠️5.0 business days
🔩
▶
2
2x Parts Added Mar 18, 8:26 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 21h
⚠️5.0 business days
⏱️
Labor Added Mar 24, 9:51 PM
Type:Labor
Status:Open
Qty:0.25
⏳2.3 business days
⏱️
▶
2
2x Labor Added Mar 26, 8:22 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:8d 11h, 0m
⏳3.5 business days
✏️
Status: WO Correction Needed by Hannah ShawMar 31, 4:19 PM
From:Closed
To:WO Correction Needed
Duration in Previous:4d 19h
🏁
Status: Closed by Matthew SebzdaApr 1, 11:27 AM
From:WO Correction Needed
To:Closed
Duration in Previous:19h 7m
📄
▶
2
Status: Ready to Bill Apr 1, 4:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Apr 6, 12:12 PM
Invoice Number:SM-258101
Bottlenecks
Assigned
Duration: 19.3 business days (threshold: 4.0 business hours)
Exceeded by 18.8 business days
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)