Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351454 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 17)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 4.3d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 17, 2026 (2 days early)
📅
3.3 days Total Age
⏱️
8.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 8.1 days stuck in "Closed"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Evaluated footboard and bed issues, Reset footboard pins and corresponding receptacle and bed, reset the connection, and cleaned out debris
🔍 Technician Findings
Discovered issues with the junction between the footboard and bed frame
⚠️ Problem Description
Fernando Lemos: Bed repair to footboard needs po request
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 12, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 8:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 7m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 17, 5:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned
To: Completed
Duration in Previous: 4d 9h
🏁
Status: Closed by Fernando Lemos Feb 17, 5:53 PM
From: Completed
To: Closed
Duration in Previous: 14m
⚠️ 8.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 15h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 18m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 8.1 business days (threshold: 1.0 business days)
Exceeded by 7.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 12, 4:13 PM
Invoice #
SM-255180

Work Details (1)

Name Type Status Qty Amount Date
WL-03109181 Labor Open 1.25 $0.00 Feb 17, 5:38 PM

Details