Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351476 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Wyoming Valley Med. Ctr — 1000E. Mountain Dr., Wilkes Barre PA, 18711

Feb 12, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 13 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.2d
Billing 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Billing
3.4 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
1.2 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls week ending 1/24

Timeline

📋
▶
3 Work Order Created Feb 12, 5:40 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: a0h8Y00000HSGcNQAX, Breyn Bailey
💵
▶
2 Expenses Added Feb 13, 9:13 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15h 33m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 6h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 41m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 3:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254561

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Feb 12, 5:39 PM
Created
Feb 12, 5:40 PM
Invoice #
SM-254561

Work Details (1)

Name Type Status Qty Amount Date
WL-03104633 Expenses Open 1 $38.27 Feb 13, 9:13 AM

Details