Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351502 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Nantucket Cottage Hospital — 57 Prospect St, Nantucket MA, 02554

Feb 12, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (47 biz days late)
Active: 57 biz days
🕐 Clock stopped: Canceled (May 6, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Feb 18 → Apr 28, 2026
49 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 51 of ? biz days used
6d
▶ Clock Running
Status: Billing Review
Apr 28 → May 6, 2026
6 business days (counted)
Running total: 57 of ? biz days used
Created: Feb 13, 2026 Canceled: May 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 18 Ready for Scheduling ▶ Running 2 2
Feb 18 → Apr 28 Scheduled ▶ Running 49 51
Apr 28 → Apr 28 Ready for Scheduling ▶ Running 0 51
Apr 28 → May 6 Billing Review ▶ Running 6 57
Coordinators 52.3d
Billing 6.4d
✗ SLA Missed
Coordinators
52.3 days
Over SLA
Billing
6.4 days
Over SLA
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: May 6, 2026 (239 days early)
📅
58.0 days Total Age
⏱️
49.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 182 days old
🚨
Primary Delay 49.1 days stuck in "Scheduled"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
49.1d / 2.0d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Billing Review
6.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2026 1549 chg for KH; 1904 KH okay; LM w/Kim re cnfm; 2016 Kim cnfm; 2/13/2026 0947 ack cnfm; LM w/KH; 2/17/2026 1943 2nd msg w/KH; 1944 KH ack cnfm; 4/28/2026 1447 assign cxl; 1530 ack cxl; LM w/KH; 1641 SG ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 12, 7:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.6 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 18, 6:04 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 22h
⚠️ 7.7 business days
👷
Technician Assigned by Caitlin Mcgee Feb 27, 12:31 PM
Technician: CSOL Admin, Kailen Heath
🚨 43.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 28, 3:21 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 68d 20h
💵
Status: Billing Review by Caitlin Mcgee Apr 28, 4:57 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 1h 35m
⚠️ 6.9 business days
🚫
Status: Canceled by Wayne Rush May 6, 11:42 AM
From: Billing Review
To: Canceled
Duration in Previous: 7d 18h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 49.1 business days (threshold: 2.0 business days)
Exceeded by 47.1 business days
Billing Review
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
N/A
Created
Feb 12, 7:07 PM
Invoice #
N/A

Details