Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351504 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Feb 13, 2026

✅ Completed

P5 5 business days from creation

Target: Feb 20, 2026

🕐 Clock stopped: Completed (Feb 13)

✓ SLA Met (6d early)

Dispatch 0.0d

Coordinators 0.6d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.6 days
Over SLA

Billing
0.0 days

Created: Feb 13, 2026 Due: Feb 19, 2026 Completed: Feb 13, 2026 (6 days early)

📅

0.6 days Total Age

⏱️

9.4d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

8.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Feb 12, 2026

Visit 2 Feb 13, 2026

AI Analysis

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Completed with minor delays

Invoiced • 90 days old

🚨

Primary Delay 9.4 days stuck in "Closed"

⏱️

Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

0.6d / 0.5d SLA

Closed

9.4d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        2/12: reset fowler link - troubleshot error code to foot rt siderail

2/13: replaced foot rt siderail sw - cycle tested unit - returned to service                    

🔍 Technician Findings

                        found bed with head of bed function inop and error code 304                    

⚠️ Problem Description

                        repair request
head of bed function inop

Sebzda, Matthew                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 13, 7:58 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 13, 8:23 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 24m

⏱️

Labor Added Feb 13, 9:53 AM

Type: Labor

Status: Open

Qty: 0.83333333333333

⏱️

▶

2 2x Labor Added Feb 13, 1:03 PM

2x Labor Added → Status: Completed

✔️

Status: Completed by Matthew Sebzda

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 4h 40m

⚠️ 9.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 26, 12:08 AM

From: Closed

To: Ready to Bill

Duration in Previous: 12d 11h

📨

▶

2 Status: Invoice Pending Feb 26, 12:26 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 26, 8:00 AM

Invoice Number: SM-254919

Bottlenecks

Assigned

Duration: 4.7 business hours (threshold: 4.0 business hours)

Exceeded by 0.7 business hours

Closed

Duration: 9.4 business days (threshold: 1.0 business days)

Exceeded by 8.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Matthew Sebzda

Scheduled

N/A

Created

Feb 13, 7:58 AM

Invoice #

SM-254919

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03104721	Labor	Open	0.83333333333333	$0.00	Feb 13, 9:53 AM
WL-03105105	Labor	Open	0.5	$0.00	Feb 13, 1:03 PM
WL-03105106	Parts	Open	1	$0.00	Feb 13, 1:03 PM