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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351505 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Mar 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (14 biz days late)
Active: 19 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 17, 2026
1 business day (not counted)
15d
▶ Clock Running
Status: Reschedule
Feb 17 → Mar 10, 2026
15 business days (counted)
Running total: 15 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Mar 10 → Mar 16, 2026
4 business days (not counted)
4d
▶ Clock Running
Status: Assigned
Mar 16 → Mar 21, 2026
4 business days (counted)
Running total: 19 of 5 biz days used
Created: Feb 13, 2026 Completed: Mar 21, 2026
Business Days Used 19 / 5
0 5d budget +14d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 5
Feb 13 → Feb 17 Awaiting Parts ⏸ Paused 1 —
Feb 17 → Mar 10 Reschedule ▶ Running 15 15 / 5
Mar 10 → Mar 16 Awaiting Parts ⏸ Paused 4 —
Mar 16 → Mar 21 Assigned ▶ Running 4 19 / 5
Dispatch 0.0d
Material Management 7.0d
Coordinators 21.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.0 days
Over SLA
Coordinators
21.2 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Mar 21, 2026 (28 days late)
📅
25.0 days Total Age
⏱️
16.0d in Reschedule Longest Stage
🔄
11 transitions Status Changes
⚠️
20.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 12, 2026
Visit 2 Mar 9, 2026
Visit 3 Mar 10, 2026
Visit 4 Mar 14, 2026
Visit 5 Mar 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 16.0 days stuck in "Reschedule"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.2d / 0.5d SLA
Awaiting Parts
7.0d / 3.0d SLA
Reschedule
16.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/12 ran normal air inflate cycle - unit had multiple air surface errors in the log 91-112, 91-113, 95-112, and 94-112 - indicates stepper motor failure - ordered p/n 66290S ms3/10: replaced all stepper motors on unit - ran max inflate with no faults yd3/10: found that loud noise coing blower from blower ordered part 158321
🔍 Technician Findings
2/12: found unit with air surface error
⚠️ Problem Description
repair request air surface error Sebzda, Matthew
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Feb 13, 8:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 8:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
⏱️
▶
3 Labor Added Feb 13, 9:57 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090336
Status: Closed
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 33m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Feb 17, 8:11 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 22h
🚨 15.9 business days
⏱️
3x Labor Added Mar 10, 8:07 AM
Type: Labor, Expenses
Status: Open
Qty: 10
📦
▶
3 Parts Requested Mar 10, 10:10 AM
Parts Requested → Status: Awaiting Parts → 2x Labor Added
📦
Status: Awaiting Parts by Yves Dessin
From: Reschedule
To: Awaiting Parts
Duration in Previous: 21d 0h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
⏱️
Labor Added Mar 10, 1:27 PM
Type: Labor
Status: Open
Qty: 1.25
⏳ 4.0 business days
💵
9x Expenses Added Mar 13, 1:03 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 13, 1:32 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
2x Labor Added Mar 14, 9:32 PM
Type: Labor, Expenses
Status: Open
Qty: 10
⏳ 1.0 business days
👷
▶
2 Technician Assigned Mar 16, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 5d 23h
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Mar 20, 8:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 4d 10h
🏁
Status: Closed by Ray-Anthony Alston Mar 20, 8:42 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 23, 11:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
2 Status: Invoice Pending Mar 23, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 33.0 business days
🧾
Invoice Created May 6, 8:44 AM
Invoice Number: SM-257237

Bottlenecks

Reschedule
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days

🔗 Related Artifacts

📦
Parts Order 00090336
Closed
📦
Parts Order 00091899
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 13, 8:01 AM
Invoice #
SM-257237

Work Details (24)

Name Type Status Qty Amount Date
WL-03104725 Labor Open 0.5 $0.00 Feb 13, 9:57 AM
WL-03108278 Parts Open 18 $0.00 Feb 17, 8:11 AM
WL-03108279 Expenses Open 1 $0.00 Feb 17, 8:11 AM
WL-03136882 Labor Open 10 $0.00 Mar 10, 8:07 AM
WL-03136883 Expenses Open 1 $0.00 Mar 10, 8:07 AM
WL-03136884 Expenses Open 1 $0.00 Mar 10, 8:07 AM
WL-03137064 Labor Open 0.5 $0.00 Mar 10, 10:14 AM
WL-03137065 Labor Open 1 $0.00 Mar 10, 10:14 AM
WL-03137486 Labor Open 1.25 $0.00 Mar 10, 1:27 PM
WL-03143380 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143381 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143382 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143383 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143384 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143385 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143386 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143387 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143388 Expenses Open 1 $0.00 Mar 13, 1:03 PM
WL-03143443 Expenses Open 1 $0.00 Mar 13, 1:32 PM
WL-03144731 Labor Open 10 $0.00 Mar 14, 9:32 PM
WL-03144732 Expenses Open 1 $0.00 Mar 14, 9:32 PM
WL-03154046 Labor Open 1 $0.00 Mar 20, 8:16 PM
WL-03154047 Labor Open 1.5 $0.00 Mar 20, 8:16 PM
WL-03154048 Travel Open 23.8 $0.00 Mar 20, 8:16 PM

Details