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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351506 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 13, 2026 → Mar 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
11d
▶ Clock Running
Status: Assigned
Feb 13 → Mar 3, 2026
11 business days (counted)
Running total: 11 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Mar 3 → Mar 10, 2026
5 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 11 of 5 biz days used
Created: Feb 13, 2026 Completed: Mar 10, 2026
Business Days Used 11 / 5
0 5d budget +6d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Mar 3 Assigned ▶ Running 11 11 / 5
Mar 3 → Mar 10 Awaiting Parts ⏸ Paused 5 —
Mar 10 → Mar 10 Reschedule ▶ Running 0 11 / 5
Dispatch 0.0d
Material Management 6.0d
Coordinators 12.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
12.8 days
Over SLA
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Mar 10, 2026 (17 days late)
📅
17.0 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
15.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 12, 2026
Visit 2 Mar 10, 2026

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
0.7d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
PO received - GE PO# 4010596306HTM
🔧 Work Performed
2/12: found error code 1046 indicating battery replacement required and broken head end brake pedal ms3/10: replaced batteries - replaced brake pedal weldment
🔍 Technician Findings
2/12: found unit w/ service light on - PO required
⚠️ Problem Description
out of scope repair/physical damage brake pedal dragging on ground + batteries require replacement Sebzda, Matthew

Timeline

📋
▶
2 Work Order Created Feb 13, 8:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 8:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
⏱️
Labor Added Feb 13, 10:00 AM
Type: Labor
Status: Open
Qty: 0.5
🚨 12.0 business days
📦
▶
2 Parts Requested Mar 3, 10:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 18d 1h
📦
Parts Requested Mar 3, 2:13 PM
Order: 00091432
Status: Closed
⏳ 3.0 business days
🔩
2x Parts Added Mar 5, 8:39 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
🔩
▶
2 3x Parts Added Mar 10, 7:26 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 20h
⏱️
▶
2 3x Labor Added Mar 10, 1:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 5h 56m, 0m
📄
▶
2 Status: Ready to Bill Mar 11, 10:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Mar 16, 12:34 PM
Invoice Number: SM-256153

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

📦
Parts Order 00091394
Closed
📦
Parts Order 00091432
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 13, 8:03 AM
Invoice #
SM-256153

Work Details (9)

Name Type Status Qty Amount Date
WL-03104734 Labor Open 0.5 $47.50 Feb 13, 10:00 AM
WL-03131147 Parts Open 1 $86.37 Mar 5, 8:39 AM
WL-03131148 Expenses Open 1 $0.00 Mar 5, 8:39 AM
WL-03136871 Parts Open 2 $58.19 Mar 10, 7:26 AM
WL-03136872 Parts Open 2 $125.72 Mar 10, 7:26 AM
WL-03136873 Expenses Open 1 $0.00 Mar 10, 7:26 AM
WL-03137468 Labor Open 0.75 $0.00 Mar 10, 1:22 PM
WL-03137469 Labor Open 2 $190.00 Mar 10, 1:22 PM
WL-03137470 Travel Open 27 $0.00 Mar 10, 1:22 PM

Details