Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351516 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club 6619 — 951 N MILLIKEN AVE, Ontario CA, 91764

Feb 13, 2026 → Feb 20, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 4 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 4
Feb 13 → Feb 18 Scheduled ▶ Running 2 2 / 4
Feb 18 → Feb 20 Tech On Site ▶ Running 2 4 / 4
Dispatch 0.0d
Coordinators 3.3d
Field Work 1.9d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
0.2 days
Created: Feb 13, 2026 Due: Feb 18, 2026 Completed: Feb 20, 2026 (1 days late)
📅
4.7 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 lcoonrod

Please assign to Omar Serrano

🔧 Work Performed
REplaced LED lights on seat and tower but was conducted by trainee Michael Russell and durring as well as after answered all questions related to the the current proccess and paper work related. assisted with how to fill documents out
🔍 Technician Findings
Kiosk found with burnt out LED’s when conducting PM
⚠️ Problem Description
Tower and seat LED's burnt out replacement needed. Omar Serrano
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
▶
2 Work Order Created Feb 13, 8:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Technician Assigned Feb 13, 4:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 47m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-18T21:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 17, 11:57 AM
Scheduled For: 2026-02-18T21:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 17, 1:23 PM
Scheduled For: 2026-02-18T22:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 18, 5:20 PM
Status: Tech On Site → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Feb 19, 3:56 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 45
💵
Expenses Added Feb 20, 12:36 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Omar Serrano Feb 20, 12:43 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
⚠️ 6.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 3:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 3h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Omar Serrano
Scheduled
Feb 18, 5:00 PM
Created
Feb 13, 8:14 AM
Invoice #
SM-255293

Work Details (6)

Name Type Status Qty Amount Date
WL-03110901 Expenses Open 1 $0.00 Feb 18, 5:23 PM
WL-03110902 Expenses Open 1 $0.00 Feb 18, 5:23 PM
WL-03112394 Labor Open 2.25 $0.00 Feb 19, 3:56 PM
WL-03112395 Labor Open 1.5 $0.00 Feb 19, 3:56 PM
WL-03112396 Travel Open 45 $0.00 Feb 19, 3:56 PM
WL-03113384 Expenses Open 1 $0.00 Feb 20, 12:36 AM

Details